Operations Optimisation Manager - (Job Number: 2300062H)

AXA; Redhill; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

AXA Partners is seeking an Operations Optimisation Manager in Redhill, Surrey. This pivotal role focuses on leveraging technology to enhance operational value across UK and Ireland operations. The successful candidate will develop process maps, analyze KPI data, and promote a culture of continuous improvement. Ideal applicants will have extensive experience in business operations, strong analytical skills, and proficiency in Salesforce.

Benefits

Performance bonuses

Pension scheme

Life assurance

Up to 27 days of annual leave plus bank holidays

Employee discounts

Qualifications

• Experience in contact centers, case management, or insurance sectors is highly desirable.
• Proven track record in delivering value through major programs and system implementations.
• Experience in managing teams in a multinational environment.

Responsibilities

• Develop and maintain operational process maps, guides, and FAQs.
• Identify and refine operational processes to improve efficiency.
• Analyze KPI data to detect patterns and target performance improvements.

Skills

Lean processes

Agile methodologies

Customer-centric service design

Analytical skills

Organizational skills

Communication skills

Leadership

Education

Extensive business experience

Lean/Six Sigma certification

Tools

Salesforce

Job description

Operations Optimisation Manager - (Job Number: 2300062H)

Pay: Competitive

Location: Redhill/England

Employment type: Full-Time

Job Description

Req#: 2300062H

At AXA Partners, we empower our customers and staff to progress by innovating the insurance industry. Join our diverse team of experts to shape the future of our business. We are seeking an Operations Optimisation Manager based in Redhill, Surrey on a hybrid contract, with a salary up to 42k depending on experience.

This role is pivotal in leveraging AXA Partners' technology-led transformation to enhance operational and commercial value across UK and Ireland operations.

Focus areas include systems like Salesforce, complaints, record management, third-party, and digital solutions within UK & Ireland Operations. The role also involves identifying process improvements to enhance customer experience.

Key Responsibilities

1. Develop and maintain operational process maps, guides, and FAQs
2. Identify and refine operational processes to improve efficiency and standardize performance
3. Analyze KPI data to detect patterns and target performance improvements
4. Use observational techniques to validate operational efficiency recommendations
5. Collaborate with colleagues, solution owners, and technical teams to define requirements for operational systems
6. Support workforce management and analytics teams in developing tools, reports, and dashboards for KPI management
7. Assess and enhance the effectiveness of support models, making targeted recommendations
8. Promote a culture of innovation and continuous improvement within operations

Technical/Functional Skills

• Experience with lean processes, agile methodologies, and customer-centric service design
• Proficiency with Salesforce-based solutions
• Experience in contact centers, case management, or insurance sectors (highly desirable)
• Understanding of full system development lifecycle from a business perspective
• Strong analytical, organizational, and communication skills
• Leadership experience in team development and stakeholder management, including at senior levels
• Lean/Six Sigma certification is a plus

Education & Experience

• Extensive business experience across commercial, strategic, and transformation roles
• Proven track record in delivering value through major programs and system implementations
• Experience in managing teams and enhancing organizational capabilities in a multinational environment
• Deep understanding of financial services industry dynamics

About AXA

AXA Group is a global leader in insurance and asset management, serving over 100 million clients worldwide. We focus on risk prevention and aim to empower people to live better lives.

Our Values and Culture

Customer First, Courage, Integrity, and One AXA define our approach. AXA Partners offers a range of assistance, travel insurance, and credit protection solutions, driving innovation and community impact.

Benefits

Our rewards include a competitive salary, performance bonuses, pension scheme, life assurance, up to 27 days of annual leave plus bank holidays, and employee discounts.

Equal Opportunity

We are committed to diversity and inclusion, welcoming applications from all backgrounds. Successful candidates will undergo pre-employment checks in compliance with regulations.

About the company

AXA SA is a French multinational insurance firm.

Notice

Talentify is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. Legal compliance and fairness in hiring are our priorities.