Innovation jobs in Grande-Bretagne

Job Description

Are you passionate about driving operational improvements and delivering outstanding customer service?

Our client, an award-winning insurance firm, is looking for an Operations Manager for a 6-month fixed-term contract to lead strategic initiatives across their customer services department.

Key Responsibilities:

• Lead and deliver large-scale projects to streamline and optimise customer service processes
• Develop standardised, easily trainable procedures with clear performance metrics
• Manage cross-functional projects, ensuring delivery on time, within scope and budget
• Apply Lean, Six Sigma, and continuous improvement methodologies
• Coach and mentor team leaders to support development
• Foster a high-performance culture with a strong focus on quality and innovation

About You:

• Experience in project and change management within financial services or regulated environments is desirable
• Strong knowledge of process improvement methodologies (Lean, Six Sigma, etc.)
• Exceptional leadership, communication, and stakeholder engagement skills
• Strong problem-solving capabilities and a proactive mindset
• Experience coaching and developing team leaders through change
• Ability to balance strategic thinking with operational delivery

Submit your CV today to apply to join a business that values innovation, collaboration, and continuous improvement.