Senior Client Partner - Hi-Tech and Professional Services

WNS Global Services; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading global Business Process Management company is seeking a Client Partner in Hi-Tech and Professional Services in London. The ideal candidate will have over 15 years of experience, with strong expertise in client relationship management, negotiation, and industry-specific knowledge. This role involves driving business transformation for clients, ensuring successful account penetration, and contributing to revenue growth.

Qualifications

• Minimum of 15 years of experience in BPM/BPO.
• Experience in client relationship management.
• Strong industry knowledge in Hi-Tech & Professional Services.

Responsibilities

• Manage overall client relationships for a cluster of accounts.
• Negotiate and manage all commercial matters with clients.
• Serve as a trusted advisor, providing solutions to resolve client business challenges.

Skills

Client Relationship Management

Negotiation Skills

Influencing Skills

Commercial Acumen

Education

Degree-level education or equivalent

Job description

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Company Description

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company with a global presence spanning 13 countries. Recognized for its deep industry knowledge, data-to-insight capabilities, and digital innovation prowess, WNS co-creates brand differentiation for over 400 clients in 10+ industries.
WNS caters to key industries, including, insurance, healthcare, life sciences, manufacturing, retail, consumer packaged goods, media and entertainment, telecom, travel and leisure, shipping and logistics, hi-tech and professional services, banking and financial services, procurement and utilities.
WNS delivers an entire spectrum of BPM solutions, including industry-specific offerings, procurement, customer experience services, finance and accounting, human resources, and research and analytics to re-imagine the digital future of businesses.
WNS leverages Triange (WNS' data, analytics, and AI practice), Co-creation Labs, digital accelerators, TRAC (suite of next-gen technology offerings), proprietary business frameworks, and strategic partnerships to enable business transformation for customers.
For more than twenty years, WNS has pushed beyond industry boundaries while maintaining a steadfast commitment to balancing profit and purpose. Categorized by Sustainalytics as a 'low-risk' company, WNS employs a comprehensive five-point ESG framework - mitigating climate risks and moving toward Carbon Net-Zero; enabling clients to outperform through innovative digital-led offerings; providing an equitable, opportunity-led work environment; uplifting marginalized children and youth through education (WNS Cares Foundation); and setting the highest standards for ethics, integrity, and compliance in all stakeholder engagements.
Named to Forbes' 2022 list of the World's Best Employers and the Bloomberg Gender-Equality Index 2023 for the third time in a row, WNS empowers its employees to co-create their career paths and achieve their maximum potential.
Today, more than 61,000 professionals across 66 delivery centers - including facilities in Canada, China, Costa Rica, India, Malaysia, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the UK, and the US - work passionately every day to create lasting value with a strong sense of purpose.

Hi-Tech and Professional Services.

WNS' Hi-Tech and Professional Services (HPS) business unit is dedicated to empowering clients with a competitive edge and superior performance. Our focus on digital transformation and tech-enabled solutions, under the guidance of a consultancy-led approach, helps us serve global clients across the Hi-Tech and Professional Services sectors.

The key HPS sub-verticals and industry sectors we serve include information processing services, background and identity verification companies, Hi-Tech firms, legal services firms, and executive search firms. Our service offerings include product data operations, revenue operations, information processing services, design services, and trust and safety.

Our expertise lies in enabling clients to address the challenges presented by the rapidly changing tech landscape, sustainability demands, AI scalability and data security. We specialize in domain-specific Generative AI-led solutions that seamlessly integrate into businesses, fostering innovation and enhancing overall efficiency. By harnessing our industry expertise and a range of solutions in digital transformation, data and analytics, customer experience, finance and accounting, procurement and ESG, we empower key segments in this space to thrive in the digital age.

Know more about our capabilities in the HPS space here.

Job Description

Client Partner - Hi-Tech and Professional Services ( Candidates having experience in Hi Tech & Professional Organizations will only be considered.)

What makes you a great fit: With total experience of 15 plus years & minimum five years of experience in BPM/BPO and a background in HI-TECH and Professional Services, If you've excelled as a Client Partner and Senior Sales Leader - Farming & Growing the Account this Role is for you.

As a Client Partner at WNS, you will play a pivotal role in driving business improvement and transformation for our clients. Serving as the advocate and industry SME, you will engage closely with clients, understand their challenges, and develop solutions to achieve strong account penetration and long-term revenue growth.

Must for the Role: Strong Industry (Hi-Tech & Professional Services) Domain Knowledge - Industry SME.

A career spanning a minimum of 10 - 15 years, which includes specific experience with Hi-Tech organizations, BPM/Outsourcing/Offshoring experience, and client relationship management.

Responsibilities

Client Relationship Management:

• Manage overall client relationships for a cluster of accounts.
• Act as the primary point of contact and client advocate, ensuring a high level of governance in client relationships.

Commercial Management:

• Negotiate and manage all commercial matters with clients.

Strategic Advisory:

• Serve as a trusted advisor, providing solutions to resolve client business challenges through leveraging WNS' expertise.
• Conduct meaningful business conversations with client executives.

Awareness and Transformation:

• Ensure strong client awareness of all WNS offerings and capabilities.
• Drive the transformation agenda with clients.

Visibility and Engagement:

• "Walk the floor" of the client, ensuring high visibility and understanding of client issues and objectives.
• Obtain a security pass for client access, integrating with the client's leadership team.

Revenue Growth:

• Drive revenue growth by creating and championing high-value propositions for clients.

Stakeholder Management:

• Have business oversight of multiple relationships across client stakeholders.
• Communicate key client developments to WNS Senior Management.

Client Visits and Governance:

• Manage client visits and accompany them to WNS delivery centers as required.
• Own and ensure the cadence of client governance.

Reference Management:

• Manage all reference requests from the client for targeted new clients, analysts, and advisors.

Client Partner Charter Execution:

• Develop and maintain an up-to-date account plan for assigned clients.
• Issue fortnightly updates on recent activity and client engagement.
• Ensure timely management and updates of sales opportunities on WNS CRM.
• Establish and run contractual governance forums with the client

Qualifications

• Degree-level education or equivalent
• Strong industry (Hi-Tech & Professional Services) domain knowledge

Additional Information

• Excellent presentation skills: Strong attention to detail.
• Negotiation skills with strong commercial acumen.
• Influencing skills.
• Entrepreneurial spirit.
• Relationship builder.
• Strong interpersonal skills, able to build rapport and credibility quickly with an executive-level audience.
• Strong self-motivation.
• Solid understanding of business models and their drivers.
• High degree of emotional intelligence.