Case Manager

Davies Group; Preston; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Davies Group is seeking a Case Handler for their VeriRate team, predominantly homebased with occasional travel to Preston. The role requires compiling court-compliant reports, engaging with clients, and understanding credit hire. Full training is provided, making it ideal for motivated candidates looking to start a career in insurance validation.

Benefits

Pension scheme

Employee discount portal for over 750+ retailers

Life assurance

Eye test vouchers

Access to training and professional qualification

Internal progression opportunities

Free food and coffee

Casual dress

Qualifications

• Previous experience is not essential as full training is given.
• Knowledge of civil litigation and court procedures is a nice to have.
• Ability to work to deadlines.

Responsibilities

• Compiling court compliant witness statements using the VeriRate system.
• Court attendance when required to provide evidence against produced reports.
• Maintain required SLA levels.

Skills

Knowledge and understanding of Credit Hire

Computer Literate

Good and Clear Telephone Manner

Excellent time management

Good organisational skills

Education

GCSE In Math and English (Minimum of Grade C or equivalent)

Tools

Microsoft Office

Job description

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The Vacancy

Davies Group are looking to recruit a Case Handler to join the VeriRate (Casualty Division) Team. The Position is predominantly homebased with the occasional travel into our Preston office.

Previous Experience is not essential as full training is given.

Since 2009 VeriRate has worked with large insurance companies and solicitor firms to validate claims for car hire, which are instigated by the non-fault party to a car accident against the at-fault party: this is credit hire.

We focus on the cost of the hire charges being claimed by undertaking our own market research into the cost of hire from mainstream hire companies such as Avis and Enterprise.

Our market research is gathered and compiled into a Court compliant report using our very own bespoke VeriRate system, which compares the credit hire charges to the mainstream hire costs.

These reports are then used by our clients to negotiate the settlement of the credit hire charges being claimed.

What you will be doing:

• Compiling Court compliant witness statements using the Verirate system
• Court Attendance when required to provide evidence against the produced reports
• To become a subject matter expert on car hire and BHR (Basic Hire Rates)
• Maintain the required SLA levels
• Input new instruction onto the VeriRate system
• Attend team meetings at the Preston office when required
• Assist with incoming calls to the department
• General housekeeping requirements

What you will have:

• Knowledge and understanding of Credit Hire
• GCSE In Math and English (Minimum of Grade C or equivalent)
• Computer Literate
• Use and Knowledge of Microsoft Office to include Word, Excel and Outlook
• Good and Clear Telephone Manner
• General knowledge of civil litigation and court procedure (is a nice to have)
• Report Writing
• Presentations (Written and Oral)
• Excellent time management with the ability to work to deadlines
• Good organisational skill

Why choose us?

Davies offer a broad range of benefits including:

• Pension scheme
• Employee discount portal for over 750+ retailers
• Life assurance
• Eye test vouchers
• Access to training and professional qualification
• Internal progression opportunities
• Free food and coffee
• Casual dress

The Company

Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our 'Disruptive Thinking' innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.

To find out more detail please follow the link below:

https://davies-group.com/

Our Values

We are
Dynamic

We are
Innovative

We are
Connected

We
Succeed
Together

Our Stories

Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms and sector expertise. Working together, we are greater than the sum of our parts.

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Charity Work

The Davies Foundation - Our people, clients and the communities we serve are at the heart of our business. The Davies Foundation has been created to give our employees the autonomy to choose how we support, giveback and do good for the local communities we live and work within.

To find out more detail please follow the link below:

https://www.davies-foundation.com/