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English speaker Operations Customer Expert for Banking industry
Cbtalents
Dundee
Sur place
GBP 25 000 - 35 000
Plein temps
Il y a 30+ jours

Résumé du poste

A leading customer service provider in Scotland is seeking an English speaker Operations Customer Expert for the Banking industry role. You will resolve customer queries, support fraud detection, and enhance customer relations. Ideal candidates have experience in customer service and a commitment to excellence. This position offers health insurance, career development, and relocation support.

Prestations

Health insurance from your first day
Career development and training opportunities
Relocation support: flight refund
Options for company-provided apartments
Annual return flight to home country
Free Portuguese lessons and sports activities
Team events

Qualifications

  • At least 12 months of experience in fraud, disputes, or complaints handling.
  • Commitment to excellence in customer support and care.

Responsabilités

  • Resolve customer queries via chat, call, or email.
  • Own customer cases end-to-end, including complex investigations.
  • Support fraud detection and complaint resolution.
  • Identify and assist vulnerable customers.
  • Collaborate with peers to improve processes.

Connaissances

Fluent English (C1/C2)
Customer service experience
Experience in fraud and disputes handling
Ability to work to performance targets
Description du poste
English speaker Operations Customer Expert for Banking industry

Job Openings English speaker Operations Customer Expert for Banking industry

About the job English speaker Operations Customer Expert for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

What You’ll Do:

  • Resolve customer queries via chat, call, or email with empathy and efficiency
  • Own customer cases end-to-end, including complex investigations
  • Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
  • Identify and assist vulnerable customers, escalating when necessary
  • Collaborate with peers to improve processes and provide feedback
  • Stay agile and responsive to evolving customer and business needs

What You’ll Bring:

  • Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
  • At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
  • A track record of working to performance targets
  • Commitment to excellence in customer support and care
  • Health insurance from your first day
  • Career development and training opportunities
  • Relocation support: flight refund & option to live in company-provided apartments
  • Annual return flight to your home country (within Europe)
  • Free Portuguese lessons, sports activities & team events
  • The chance to collaborate with industry leaders

* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.