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Guest Experience Specialist — Front Office
Job summary
A leading hotel brand in Cardiff is seeking a Front Desk Associate dedicated to providing exceptional customer service. You will be responsible for assisting guests during check-in and check-out, addressing inquiries, and resolving complaints. The role offers a competitive salary, training opportunities, and various perks including free meals and uniform provision. Join us and start your experience in hospitality with a focus on guest satisfaction and personal development.
Benefits
Qualifications
- At least 1 year of related work experience in a customer service role.
- Ability to resolve guest complaints effectively.
- Strong communication skills for positive interactions.
Responsibilities
- Welcome and assist guests with check-in/check-out procedures.
- Address guest inquiries and concerns promptly.
- Coordinate with departments to fulfill guest requests.
- Maintain high customer service levels.
- Handle guest complaints with empathy.
- Promote hotel services to enhance guest experience.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.