Customer Services Representative

Hilti (Canada) Corporation; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading global construction company is seeking to enhance its Inbound Customer Service team in Manchester. The role requires excellent customer service skills and involves resolving customer queries and building relationships. Candidates should have a solid telephone manner and IT proficiency. This position operates on a varied shift pattern during weekdays, offering a chance to work in a dynamic environment. If you're passionate about customer service and want to grow your career, apply now!

Qualifications

• Proven experience in customer service within a face-to-face or call-center environment.
• Ability to communicate effectively at all levels.

Responsibilities

• Resolve inbound customer queries and offer solutions.
• Build and maintain customer relationships.

Skills

Excellent customer service skills

Excellent telephone manner

MS Office proficiency

Ability to learn technical product knowledge

Job description

What's the role?

We’re looking for our next intake into our highly-performing Inbound Customer Service department, which consists of 75 members.

In our Customer Service team we deliver exceptional customer service to our customers; resolving inbound customer queries, offering solutions and building great customer relationships. Whether you're an experienced Customer Service professional or a graduate looking to launch your professional career, we look forward to receiving your application.

The role involves working a varied shift pattern between the hours of 8am to 5.30pm, Monday to Friday.

PLEASE NOTE WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE.

From 18th December, our recruitment activity will slow as we enter our Christmas shutdown period. During this time, you may experience delays, and new applications submitted throughout this period will be reviewed after 5th January. Thank you for your patience and understanding. We wish you a warm and wonderful festive season ahead and we look forward to reconnecting in the new year.

What You’ll Bring

• Excellent customer service skills, gained within a face‑to‑face or call‑centre environment
• Excellent telephone manner and ability to communicate at all levels
• MS Office and Internet proficiency with the ability to adapt easily to new IT systems
• Ability to learn technical product knowledge

Legal Notice

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds.

If you need any support with your application, please contact [e-mail].

1. We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do.
2. Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team).
3. Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback.
4. Our end‑to‑end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2‑3 weeks (on average) regardless of outcome.
5. We wish you the best in your application process. Check out our career frequently asked questions for application and interview tips.

We are an equal opportunity employer and value the contributions of all our team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion or family status.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.