Fitness jobs in United Kingdom
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Lead Receptionist
Royal Russell School
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Assistant Manager
Job summary
A leading fitness center in the City of London is seeking an Assistant Manager to support the General Manager in daily operations. The role involves ensuring smooth facility function, delivering outstanding customer service, and coordinating staff. Candidates should have 1-2 years of experience in customer service or supervisory roles, strong interpersonal skills, and CPR/AED certification (or willingness to obtain). This is a great opportunity to grow in a dynamic fitness environment.
Qualifications
- 1-2 years of customer service or supervisory experience, preferably in a fitness setting.
- Strong interpersonal and communication skills.
- Organized, reliable, and proactive.
Responsibilities
- Assist with daily opening/closing procedures and facility inspections.
- Ensure cleanliness, equipment readiness, and overall facility upkeep.
- Coordinate staff schedules and provide outstanding customer service.
Skills
Education
The Assistant Manager supports the General Manager in the daily operations of the gym. This role ensures smooth facility functioning, excellent member service, and supports the growth and success of the gym through staff coordination and operational execution.
- Assist with daily opening/closing procedures and facility inspections.
- Ensure cleanliness, equipment readiness, and overall facility upkeep.
- Coordinate staff schedules and fill in as needed for front desk operations.
- Deliver outstanding customer service and support member needs.
- Handle member inquiries, and issue resolution.
- Assist with onboarding and membership consultations.
- Support membership sales initiatives and promotional campaigns.
- Conduct tours, explain membership options, and follow up with leads.
- Build relationships to strengthen community and member retention.
- Assist in training new employees and maintaining service standards.
- Provide daily leadership when the General Manager is not present.
- Help maintain a positive, team-oriented work environment.
- Assist with inventory, reporting, and basic financial tracking.
- Ensure proper documentation and adherence to gym policies.
- 1-2 years of customer service or supervisory experience (fitness experience a plus).
- Strong interpersonal and communication skills.
- Organized, reliable, and proactive.
- CPR/AED certification (or willingness to obtain).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.