Assistant Manager

Novo Gyms; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading fitness center in the City of London is seeking an Assistant Manager to support the General Manager in daily operations. The role involves ensuring smooth facility function, delivering outstanding customer service, and coordinating staff. Candidates should have 1-2 years of experience in customer service or supervisory roles, strong interpersonal skills, and CPR/AED certification (or willingness to obtain). This is a great opportunity to grow in a dynamic fitness environment.

Qualifications

• 1-2 years of customer service or supervisory experience, preferably in a fitness setting.
• Strong interpersonal and communication skills.
• Organized, reliable, and proactive.

Responsibilities

• Assist with daily opening/closing procedures and facility inspections.
• Ensure cleanliness, equipment readiness, and overall facility upkeep.
• Coordinate staff schedules and provide outstanding customer service.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Supervisory skills

Education

CPR/AED certification

Job description

The Assistant Manager supports the General Manager in the daily operations of the gym. This role ensures smooth facility functioning, excellent member service, and supports the growth and success of the gym through staff coordination and operational execution.

Responsibilities

• Assist with daily opening/closing procedures and facility inspections.
• Ensure cleanliness, equipment readiness, and overall facility upkeep.
• Coordinate staff schedules and fill in as needed for front desk operations.
• Deliver outstanding customer service and support member needs.
• Handle member inquiries, and issue resolution.
• Assist with onboarding and membership consultations.
• Support membership sales initiatives and promotional campaigns.
• Conduct tours, explain membership options, and follow up with leads.
• Build relationships to strengthen community and member retention.
• Assist in training new employees and maintaining service standards.
• Provide daily leadership when the General Manager is not present.
• Help maintain a positive, team-oriented work environment.
• Assist with inventory, reporting, and basic financial tracking.
• Ensure proper documentation and adherence to gym policies.

Qualifications

• 1-2 years of customer service or supervisory experience (fitness experience a plus).
• Strong interpersonal and communication skills.
• Organized, reliable, and proactive.
• CPR/AED certification (or willingness to obtain).