Lead Receptionist

Royal Russell School; Greater London; On-site; GBP 28,000 - 31,000; Full time

Job summary

An independent school in Croydon is seeking a Lead Receptionist to oversee reception duties and provide exceptional support to students, visitors, and staff. The role requires prior experience in customer service or a similar position. The ideal candidate is dynamic, detail-oriented, and possesses strong interpersonal skills. This full-time position offers a salary range from £28,428 to £30,780, depending on experience, and includes responsibilities such as line management and maintaining a professional front-of-house presence.

Qualifications

• Experience in a similar role is essential.
• Ability to maintain a smart, approachable demeanor.
• Strong eye for detail.

Responsibilities

• Lead the reception function and act as first point of contact for the community.
• Provide outstanding administrative support and customer service.
• Line manage reception activities and operate independently.

Skills

Experience in a similar role (front of house or concierge)

Dynamic, forward-thinking attitude

Excellent interpersonal skills

Job description

Lead Receptionist

Croydon, Surrey

£28,428 to £30,780 (dependent on experience)

Permanent

Royal Russell School

Overview

The Royal Russell School is seeking a Lead Receptionist to lead the reception function within the Operations Team. You will be the first point of contact for pupils, visitors, staff and parents, providing outstanding support and care for the Royal Russell Community. This is a full-time role with responsibilities including line management and ensuring a professional, friendly, and efficient front-of-house service.

Responsibilities

• Lead the reception function and act as first point of contact for pupils, visitors, staff and parents.
• Provide outstanding administrative support and customer service to the School community.
• Line manage reception activities and operate with independence, making appropriate decisions to drive successful outcomes.
• Work professionally, maintain a smart, approachable and dependable demeanor, and align with the ethos and values of the School.

Experience & Skills

• Experience in a similar role (front of house or concierge) is essential.
• Dynamic, forward-thinking attitude with a strong eye for detail.
• Excellent interpersonal skills and ability to be a positive part of the School community.

Salary, Hours & Working Weeks

• Salary: £28,428 to £30,780 (dependent on experience).
• Hours: 07:30 to 15:30 or 10:30 to 18:30 (dependent on rota), inclusive of a 30 minute unpaid break.
• Working weeks: All year round.

Application & Safeguarding

• Applications should be submitted to HR by 09:00 on Friday, 6 February 2026.
• Interviews will be held toward the end of the following week.
• If you have not heard from us within 5 working days of the closing date, please assume your application has not been successful.
• The School is committed to safeguarding and promoting the welfare of children. All appointments are subject to a satisfactory enhanced Disclosure and Barring Service check (including a check against the Children's Barred List) and other pre-employment screening including references and medical fitness.