Financial Planner jobs in United Kingdom
Complaints Specialist — FCA-Regulated, Customer Advocate
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Complaints Specialist — FCA-Regulated, Customer Advocate
Job summary
A leading online insurance company in Greater London is seeking a Complaints Handler to resolve customer complaints efficiently and professionally. The role involves investigating issues, documenting findings, and ensuring positive customer outcomes. Ideal candidates will have experience in complaint handling within an FCA-regulated setting. This position offers competitive benefits and a flexible working environment, with a focus on personal growth and team collaboration.
Benefits
Qualifications
- Ability to deal with difficult or unhappy customers with professionalism.
- Experience in managing customer expectations through clear communication.
- Strong attention to detail in responses and investigations.
Responsibilities
- Manage own caseload and inbox efficiently.
- Investigate and document complaints to ensure fair outcomes.
- Communicate effectively with customers through various channels.
- Provide feedback to improve products and processes.
- Maintain understanding of claims and underwriting processes.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.