Customer Manager (Hybrid work, 80-100% working degree)

Crossell; Greater London; On-site; GBP 88,000 - 132,000; Full time

Job summary

A leading corporate insurance firm in London seeks an experienced professional to drive business development. The role involves nurturing customer relationships, identifying growth opportunities, and leveraging data analytics for tailored risk solutions. Candidates should have solid experience in relationship management, new business development, and strong analytical and project management skills. The position offers a competitive salary between £88,000 and £132,000, along with attractive performance-based compensation and various benefits.

Benefits

Performance-based variable compensation

Global and location-specific benefits

Qualifications

• Deep understanding and experience of relationship management and new business development, preferably within financial services.
• Solid experience with originating, developing, and binding complex transactions in insurance.
• Advanced analytical skills to share insights and tell a compelling story.

Responsibilities

• Establish and nurture relationships with assigned and prospect customers.
• Drive new business development by identifying growth opportunities.
• Leverage data & analytics in customer engagement plans.

Skills

Relationship management

Business development

Negotiation and presentation skills

Analytical skills

Project management

Job description

Are you ready to drive business development and be at the forefront of innovative risk solutions for corporate clients? Join our dynamic team at Swiss Re Corporate Solutions where you'll build meaningful relationships with key customers, develop new business opportunities, and translate complex needs into tailored risk solutions that make a difference.

About the Role

Reporting to Head Customer Management UK&I, you'll be the vital bridge between Swiss Re's comprehensive capabilities and our corporate clients' evolving risk challenges. With a strong focus on new business development, you'll have the exciting opportunity to leverage the entire Swiss Re Group's expertise to identify growth opportunities, attract new clients, and deliver sophisticated solutions that address major trends and reshape the risk landscape for our clients.

Key Responsibilities

• Establish and nurture meaningful relationships with assigned and prospect customers and their brokers
• Drive new business development by identifying and pursuing growth opportunities with new and existing clients
• Develop deep understanding of customers' needs across risk transfer, risk insights, and risk partnerships to translate them into executable opportunities
• Lead and inspire cross‑functional collaboration to deliver the best value propositions for our clients
• Leverage data & analytics in customer engagement plans, delivering a consultative approach that sets us apart
• Maintain high quality customer information including strategic engagement plans in CRM system

About the Team

At Swiss Re Corporate Solutions, we are the commercial insurance arm of the Swiss Re Group. Our team operates from approximately 50 locations worldwide, offering innovative insurance solutions to large and midsized multinational corporations. We are a small, impactful team based in London. We are proud to represent Swiss Re in the external market and be at the forefront of sharing our propositions, innovation and solutions with customers and brokers while helping our clients in mitigating their risk exposure.

About You

You're a forward‑thinking, curious professional who thrives on building relationships and turning innovative ideas into practical solutions. With excellent communication, negotiation, and presentation skills, you can confidently engage in challenging conversations with both internal and external stakeholders. You're a self‑starter with a proven track record in business origination who takes initiative and implements measures in a goal‑oriented manner.

We are looking for candidates who meet these requirements:

• Deep understanding and experience of relationship management and new business development, preferably within financial services, consulting, insurance, broking and/or industrial corporates
• Solid experience with originating, developing, and binding complex transactions, including, property, casualty, international insurance programmes and alternative risk transfer solutions
• Advanced analytical skills, with the ability to share insights and tell a compelling story
• Project management skills with ability to coordinate and lead cross‑functional initiatives and teams
• Broad industry network with key partners including corporate risk managers and brokers
• Knowledge of emerging risks and trends affecting corporate clients

For London, the annual base salary range for this position is between GBP 88 000 and GBP 132 000 (for a full‑time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

In addition to your base salary, Swiss Re offers an attractive performance‑based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits.

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry‑leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

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Reference Code:136341