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Job Title: Junior Data Operations Manager

Department: TechOps
Line Manager: Senior Business Intelligence Manager
Location: Darlington, Morton Park

Salary: £30,000 - £33,000 per annum
(depending on experience)

DBS Check: Basic

As a leading provider of apprenticeships within the IT, Tech, and Digital sector we are here to make a difference to every learner and inspire them to succeed. It's why we exist, it drives everything we do. We have ambitious growth plans that include the continued innovation of our product, customer experience and increasing our capacity to create even more life changing opportunities; shaping the Tech & Digital talent of the future. If our mission and this opportunity resonates with you, we want to hear from you!

The Junior Data Operations Manager plays a key role in ensuring the smooth operational delivery of projects within the TechOps department. Reporting directly to the Senior Business Intelligence Manager, this role provides day to day oversight and coordination across the data team. It focuses on driving progress against agreed milestones, maintaining clear communication, and supporting the delivery of high-quality outputs from the team. The role bridges strategy and execution, ensuring that priorities set at a senior level are delivered efficiently and consistently.

• Coordinate the daily operations of the data team, ensuring work is progressing against agreed priorities and timelines.
• Support junior data roles by providing structure, clarity, and accountability in the delivery of their projects.
• Lead regular stand-ups, sprint check-ins, and progress reviews to maintain delivery momentum.
• Oversee the planning, allocation, and monitoring of team workloads to ensure objectives are met.
• Act as the first point of escalation for delivery challenges or resource pressures, resolving issues or escalating where required.
• Support performance management by monitoring progress, providing feedback, and contributing to development discussions.
• Oversee the upkeep and accuracy of the team's data catalog, ensuring data sources, reports, and dashboards remain clearly documented and up to date.
• Produce reporting on team performance, including delivery progress, quality metrics, and service standards.
• Monitor the health and reliability of data pipelines and key reporting assets, escalating recurring issues or risks where necessary.
• Conduct periodic reviews of recurring errors or performance issues to identify underlying causes and support long-term solutions.
• Contribute to process improvement by identifying inefficiencies and recommending practical changes to improve delivery and quality.
• Collaborate with stakeholders across departments to communicate progress, gather requirements, and maintain strong operational links.
• Proactively identify areas where data or operational processes can be improved to support business objectives.
• Ensure effective use of project management tools like Asana and documentation to maintain visibility of tasks, milestones, and outcomes.

• Experience coordinating or managing people within a team.
• Strong organisational and communication skills, with the ability to manage multiple priorities at once.
• Comfortable leading meetings, facilitating discussions, and driving accountability within a team.
• Confident using Microsoft Office and Excel to track progress and manage operational information.
• Understanding of data and reporting processes, with an ability to interpret progress and challenges within technical projects.
• Experience working in an environment that uses Agile or sprint-based delivery is desirable but not essential.

• Awareness of Tableau, Power BI, or similar data visualisation tools.
• Exposure to business analysis, process improvement, or performance reporting.

• Calm, organised, and proactive in managing people and priorities.
• Able to balance empathy and accountability when supporting team members.
• Comfortable working closely with senior leadership and taking direction while maintaining ownership of delivery.
• Driven by structure, collaboration, and operational excellence.

At Baltic, we're committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we're proud of our culture, our people, and the meaningful work we do every day.

Here's what you can look forward to as part of Team Baltic:

• A fun, supportive environment with regular social events and team activities
• Early finish every Friday - we operate a 4.5-day working week
• 25+ days annual leave, increasing to 30 with length of service
• No weekend or Bank Holiday working
• Full office closure between Christmas and New Year
• Additional Life Event Day annually for those big moments that matter
• Buy & Sell Holiday Scheme for extra flexibility

• Free, confidential mental health support through SPILL
• Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist
• Local discounted gym memberships
• Enhanced maternity and paternity leave (after 2 years' service)

• Baltic Scratch Card Scheme - instant wins for great work
• Baltic Breakfasts, competitions, and engagement days
• Volunteer Day annually to give back to causes you care about

We welcome applications from candidates of all backgrounds. However, please note that we're currently unable to offer visa sponsorship, so you'll need to have existing right to work in the UK to be considered for this role.