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Customer Assistance Representative - Teesside
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Job Title: Customer Assistance Representative
Location: Teesside, Tees Valley, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: b4703c495d14
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Overview
An exciting opportunity to join Enterprise Mobility as a Customer Assistance Representative. The role involves joining our team at our Teesside location.
About Enterprise Mobility
Enterprise Mobility manages the largest privately-owned fleet worldwide through an extensive network of over 9,500 rental locations. We operate brands such as Enterprise Rent-A-Car, National Car Rental, Alamo Rent A Car, Enterprise Flex-E-Rent, and others across more than 90 countries. Family-owned and led by CEO Chrissy Taylor, we focus on long-term stability and growth.
Division Details
Our Flex-E-Rent division specializes in commercial vehicle rentals across the UK and Ireland. Join us to contribute to our growth and success.
- 25 days paid holidays plus public holidays (additional 5 days after 5 years)
- Life Assurance – 3x Salary
- Disability coverage (Short and Long Term)
- Pension plan with stakeholder contribution and profit sharing
- Relocation assistance
- Employee Assistance Programme for wellbeing support
- Annual volunteering day
- Maternity, Paternity, Adoption, Shared Parental Leave
- Discounted worldwide car rentals for personal use
- Enterprise Car Club membership discount
- Cycle to work scheme
- Partner discounts
- Promotion from within policy
- Monday to Friday
- 07:30-16:30 or 08:30-17:30
- Ross Rd, Portrack Ln, Stockton-on-Tees TS18 2NN
- In-house training with progression opportunities
- Bonuses upon training completion
- Comprehensive training over approximately 10 months
- Recognition of diversity and inclusion in the workplace
Provide excellent customer service via phone and in person, along with administrative support. Key duties include:
- Building customer relationships
- Effective communication (in person, phone, email)
- Marketing and maintaining long-term relationships
- Problem solving and working to deadlines
- Managing multiple tasks and deadlines
- Teamwork and independent work in a fast-paced environment
- Promotion to Senior Customer Assistance Representative within 10-12 months
- Participation in our Internal Development Programme in areas like Fleet Logistics, Marketing, Finance, and Operations
- Pathway to roles such as Lead Customer Assistance Representative, Assistant Depot Manager, Depot Manager, and beyond
If this role aligns with your career goals, apply now to start your journey with us.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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