Education jobs in United Kingdom

We are seeking two Customer Experience Assistants to join a dynamic team that handles a wide range of enquiries—no two days are the same. You will provide guidance and information to help students find the right course and career path.

We are looking for one Customer Experience Assistant for our contact centre at Park Lane Campus and another for our reception at Printworks Campus.

We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders.

We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience.

Based in central Leeds with great transport links, we’re part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.

We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest. If you’ve applied for this role within the last three months, there’s no need to reapply; we truly appreciate your continued interest.

The interview for this position will be held in January 2026.

Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stakeholders.

Provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.

Provide information and guidance to current and potential students on their journey from application to enrolment.

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Take an active part in all college student recruitment related events such as open days and curriculum specific activities.

Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.

Relevant Customer Service qualification / training / experience.

Experience of working in a customer focused role / environment.

Good IT skills and knowledge of Microsoft Office / Google applications.

Knowledge of data protection and confidentiality requirements.

Good communication skills.

Good attention to detail and accuracy.

• Literacy and Numeracy at Level 2 or above.

At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.