Customer Support (part-time)

Axle Energy; City Of London; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

A leading technology firm in the UK seeks a part-time customer support champion to enhance user experience with its innovative energy solutions. This role involves managing customer cases, collaborating with technical teams, and improving product insights. Candidates should be empathetic, organized, and curious. The position offers a competitive salary, hybrid working options, and opportunities for professional growth.

Benefits

Competitive salary

Bi-annual retreats

Hybrid working environment

Qualifications

• Experience in customer support or a related role.
• Ability to manage complex customer cases effectively.

Responsibilities

• Act as the owner for complex or high‑priority customer cases.
• Collaborate closely with tech team to analyse and solve pain points.
• Maintain and expand internal technical playbooks and knowledge resources.
• Identify recurring customer issues and bring insights to improve the product.

Skills

Organizational skills

Empathy

Curiosity

Job description

Description

We're building the software infrastructure for the decarbonised energy system, backed by some of the best investors in the world (TechCrunch).

We make the technology to move energy usage to times when electricity is cheap and green. Our software controls vehicle charging, heating systems, and home batteries. We use machine learning to figure out what energy people will need, and when they'll need it. We control tens of thousands of energy assets, and we're growing quickly.

About The Role

Read more about what we're building here.

We're looking for a personable and proactive customer support champion to help our users get the most out of Axle Energy's products.

• This is a 3 month part‑time contract role - perfect for someone that is ready to jump in and make an immediate impact

What You Will Be Doing

• Act as the owner for complex or high‑priority customer cases
• Collaborate closely with tech team to analyse and solve pain points
• Maintain and expand internal technical playbooks and knowledge resources
• Identify recurring customer issues and bring insights to improve the product

You might be a good fit if you're

• Organized: you can stay on top of a to‑do list and constantly re‑prioritize to make sure the most important stuff gets done
• Empathetic: you care about other people's problems, and you feel the pain when things don't work as they should
• Curious: you're willing to dig in when things don't work as they should, and keep an open mind when trying to debug issues

Benefits

A competitive salary & the opportunity to directly shape the future of energy markets and accelerate the transition to a low‑carbon world.

Bi‑annual retreats to strengthen team connection & shared purpose.

Hybrid working - We have a dog‑friendly office around Old Street. To maximize collaboration, we ask that you spend 2‑3 days a week in the office.

We are extremely keen to build a diverse company, and we're particularly eager to hear from candidates who don't fit the traditional role stereotypes. If you're motivated by our mission, please do reach out, even if you feel you might not 'check all the boxes'.

Interview process

• Initial interview
• Take‑home exercise
• Final interview (in‑person)
• Offer, references, and welcome to the team!