Tech-Savvy Retail Advisor, Customer Solutions

Vodafone; Belfast; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading telecommunications company in Northern Ireland is seeking a Customer Support Specialist to help customers set up and troubleshoot their devices. You'll provide outstanding service and work within a team to enhance customer experiences at our retail locations. The ideal candidate will have strong customer service skills and the ability to communicate technical information effectively. Join us in building a connected future!

Qualifications

• Ability to gauge customer’s technical understanding and communicate accordingly.
• Manage service requests and schedule technical appointments.
• Troubleshoot device software and hardware issues.

Responsibilities

• Support and educate customers in setting up and using their devices.
• Provide high quality service and complete tasks accurately.
• Train the store team on devices and technical issues.

Skills

Customer service skills

Technical troubleshooting

Effective communication

Problem-solving

Job description

A leading telecommunications company in Northern Ireland is seeking a Customer Support Specialist to help customers set up and troubleshoot their devices. You'll provide outstanding service and work within a team to enhance customer experiences at our retail locations. The ideal candidate will have strong customer service skills and the ability to communicate technical information effectively. Join us in building a connected future!