Key Account Manager - Customer Growth & Success

NWF Group; Nantwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

A logistics and distribution company in the UK is seeking a Customer Service Representative to provide excellent customer support and manage key accounts. The role requires strong communication skills and IT proficiency. You will act as the primary contact for customer inquiries, expanding relationships and ensuring satisfaction while performing accurate administrative tasks. This full-time position offers competitive salary and significant career progression opportunities.

Benefits

33 days holiday

Extensive training opportunities

Company pension

Long service awards

Attendance bonus

Employee assistance programme

Qualifications

• Experience in customer service roles.
• Ability to handle customer queries effectively.
• Willingness to learn and adapt to new systems.

Responsibilities

• Act as the point of contact for customer inquiries.
• Develop and manage key accounts to ensure excellent service.
• Expand customer relationships by proposing new solutions.
• Complete administrative duties with high accuracy.
• Attend customer meetings to act as a liaison.

Skills

Excellent communication skills

Strong IT skills

Proactive and organised

Customer centric

Ability to multitask

Tools

Microsoft Office Suite

SAP

Job description

A logistics and distribution company in the UK is seeking a Customer Service Representative to provide excellent customer support and manage key accounts. The role requires strong communication skills and IT proficiency. You will act as the primary contact for customer inquiries, expanding relationships and ensuring satisfaction while performing accurate administrative tasks. This full-time position offers competitive salary and significant career progression opportunities.