Customer Care Specialist — Returns & Order Support

Winsearch; Birch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a proactive Customer Service Advisor in Birch, England. The role involves processing returns, managing orders, and delivering excellent customer support. Candidates should have proven customer service experience and strong communication skills. This is a temporary position with 40 hours per week, requiring attention to detail and teamwork in a fast-paced environment.

Qualifications

• Experience in a customer service role, preferably in a retail environment.
• Strong attention to detail and accuracy in work.
• Ability to communicate clearly and confidently.

Responsibilities

• Process customer return paperwork accurately.
• Respond to customer inquiries via email and phone.
• Support issuing refunds or replacements while ensuring accuracy.

Skills

Customer service experience

Organisational skills

Communication skills

Microsoft Office

Shopify or Warehouse Management Systems

Team player

Job description

A recruitment agency is seeking a proactive Customer Service Advisor in Birch, England. The role involves processing returns, managing orders, and delivering excellent customer support. Candidates should have proven customer service experience and strong communication skills. This is a temporary position with 40 hours per week, requiring attention to detail and teamwork in a fast-paced environment.