Customer Success jobs in Germany

Company Overview

At The Growth Partner, we assist marketing agencies around the globe to grow with predictability and scalability.

In less than 3 years, we've grown our business from 0 to multi-8 figures and will hit the 9-figure mark later this year.

At The Growth Partner, we're revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to desperate business owners. We're at the forefront of the $1.3 trillion AI revolution, empowering our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator (Self-Guided), AI Accelerator (Done With You), or AI Agency Launchpad (Done For You), we provide the systems, training, and support to help our members achieve rapid success-like Luke's $60K in 17 days or Elizabeth's $75K deal. Join us to be part of a movement that's transforming lives while working just 4 hours a week!

Why Join The Growth Partner?

Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results.

Work in a dynamic, remote environment with a team dedicated to transforming lives.

Opportunity to grow with a company experiencing rapid growth, as we scale to support more members.

Make a direct impact on our members' success, helping them achieve life-changing wins like $60K in 17 days.

Role Overview:
We're seeking a skilled AI Systems Engineer to join our team and support our members in navigating the technical aspects of their AI arbitrage journey. In this role, you'll handle technical inquiries, manage member accounts, create automations, and design landing pages, with a primary focus on Go High Level. You'll play a key role in delivering the seamless experience that helps our members thrive in the AI revolution.

Key Responsibilities:

1. Respond to and resolve technical support inquiries from members via email and community platforms (e.g., Heartbeat), ensuring resolution within 24 hours.
2. Provide expert support for Go High Level, including setup, troubleshooting, and optimization, as well as other platforms like Zapier and our proprietary AI Toolkit.
3. Offer internal technical support to our team, including Customer Success Coordinators and Personal Growth Partners, with a focus on Go High Level workflows.
4. Manage new member account setups in the member portal and Go High Level, ensuring smooth onboarding for all programs (Incubator, Accelerator, Launchpad).
5. Develop and maintain automations in Go High Level to streamline member workflows, such as lead generation and client delivery processes.
6. Design and update landing pages and websites within Go High Level for members, aligning with their niche and offer to help them attract clients.
7. Provide training and support to members on using Go High Level, the AI Toolkit, and other technical platforms to maximize their success.

Results (Expected Outcomes):

1. Swift resolution of technical issues, ensuring members experience minimal disruption in their journey to their first $5,000+ deal.
2. Accurate and timely setup of member accounts in Go High Level and the member portal, enabling a seamless onboarding experience.
3. Timely delivery of landing pages and automations in Go High Level, with regular updates to members on project progress.
4. Efficient automations in Go High Level that enhance member workflows, such as lead gen systems or client delivery setups.
5. High-quality, niche-specific landing pages and websites built in Go High Level that help members attract and convert clients.
6. Increased member confidence and proficiency with Go High Level and our AI tools, leading to higher satisfaction and retention rates.

Requirements

1. Proven technical skills and at least 2 years' experience in a technical support role, ideally in a SaaS or online education environment.
2. Advanced proficiency with Go High Level, including automations, landing page design, and CRM management.
3. Familiarity with additional tools like Zapier and Heartbeat for community and automation support.
4. Strong problem-solving skills with a keen attention to detail to troubleshoot issues effectively.
5. Excellent communication skills to provide clear, actionable guidance to members and internal teams.
6. Ability to manage multiple tasks, prioritize effectively, and meet tight deadlines (e.g., 24-hour resolution goal).
7. Passion for AI and helping entrepreneurs succeed in a fast-growing industry.

Benefits

Pay:

1. Total potential OTE = $36,000 to $60,000 per annum based on track record and experience.

Additional benefits:

1. 1-1 Personal Development Coaching from C-Suite Level.
2. Access to $20,000 of training.
3. Opportunity to grow with a company experiencing rapid growth, as we scale to support more members.