Remote Technical Customer Success Representative

Nutrient; Greater London; Remote; GBP 45,000 - 60,000; Full time

Job summary

A digital transformation company in the UK is seeking a Customer Success Representative to enhance customer experiences. Responsibilities include onboarding, driving adoption, and ensuring renewal of subscriptions. The ideal candidate has technical customer-facing experience and strong communication skills, critical for understanding client needs and promoting product use. This role promises flexible working and a collaborative culture focused on innovation and impact.

Benefits

Competitive salary

Comprehensive benefits

Annual global retreat

Qualifications

• 3–4 years in a technical customer-facing role.
• Experience with developer-centric tools is a plus.
• Ability to learn about new technologies.

Responsibilities

• Lead structured onboarding programs for customers.
• Conduct product demos and workshops.
• Drive subscription renewals and upsell opportunities.

Skills

Empathy and communication skills

Project management skills

Technical understanding of SDKs and APIs

Autonomous and proactive mindset

Tools

Document workflow technologies

SDKs and APIs

Job description

A digital transformation company in the UK is seeking a Customer Success Representative to enhance customer experiences. Responsibilities include onboarding, driving adoption, and ensuring renewal of subscriptions. The ideal candidate has technical customer-facing experience and strong communication skills, critical for understanding client needs and promoting product use. This role promises flexible working and a collaborative culture focused on innovation and impact.