Enterprise CSM – Drive Growth & Adoption in EMEA

Grey Matter Recruitment; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology recruitment agency is seeking someone to lead enterprise-client success across EMEA, driving expansion and adoption of a next-generation commerce platform. Responsibilities include nurturing senior-level relationships, developing success plans, and driving value in high-growth environments. Ideal candidates will have experience in enterprise customer success within SaaS or eCommerce sectors.

Qualifications

• Experience in SaaS or eCommerce environments.
• Ability to present QBRs and drive business impact.

Responsibilities

• Act as a strategic partner to EMEA enterprise clients.
• Build and nurture senior-level client relationships.
• Develop and execute success plans and business reviews.

Skills

Enterprise Customer Success experience

Engaging senior stakeholders

Excellent communication skills

Collaboration skills

Comfortable in fast-paced settings

Job description

A leading technology recruitment agency is seeking someone to lead enterprise-client success across EMEA, driving expansion and adoption of a next-generation commerce platform. Responsibilities include nurturing senior-level relationships, developing success plans, and driving value in high-growth environments. Ideal candidates will have experience in enterprise customer success within SaaS or eCommerce sectors.