Customer Service Representative jobs in Grande-Bretagne

AV Account Manager role at Havas Media Network. Reporting To: AV Account Director. Office Location: Havas Village, 3 Pancras Square, Kings Cross.

We are looking for an AV Manager to join our talented AV team at Havas Media Network. The AV team is responsible for planning, booking, buying and monitoring video advertising on TV, VOD, cinema, audio (including Spotify and podcasts) and CTV (including Netflix) on behalf of our clients. Our client portfolio includes the likes of Dominos, Bumble, Hyundai, Kia, Dreams, Matalan, Studio Canal, Red Bull, Ocado, Dolce & Gabbana and many more. The AV team is made up of 8 teams, each usually made up of a Director, a Manager or senior exec and an exec. Each team is responsible for a different set of clients. Each team works with a diverse range of clients from various sectors, utilizing a variety of media within AV. This enables the teams to gain experience across different categories and work in multiple areas. The successful candidate might already be a manager, looking for a new opportunity in an exciting and dynamic agency, or they might currently be an exec or senior exec and ready to step into the next level of their career. As a key member of the AV team, the successful candidate will have experience of buying, planning and delivering across TV, Broadcaster VOD, CTV, audio and cinema and experience in managing, inspiring and training junior team members. The AV Manager will report into an AV Director, and manage the development of one - two AV Execs.

Havas Media has been recognised in Campaign’s ‘Best Places To Work’ for the last 3 years running. It is a truly inclusive and supportive environment, full of passion, innovation and grit, driven by a genuine desire from leadership to create a meaningful experience for our people.

Some of the benefits to all employees include:

• 4 mental health days per year (in addition to holiday allowance)
• Flexible WFH / work from office (typically 2 days per week from home)
• Transparent pay structure
• Havas Equalise – our wellbeing programme
• Up to 4 weeks ‘Work From Anywhere’ option per year
• Side hustle support programme
• theIPA Gold CPD Accreditation.

• Accurate planning, monitoring and delivery of AV campaign(s) and those of direct reports
• Ensure pricing and quality requirements of your clients are delivered as directed by the AD or BD, and escalate when necessary and in a timely manner
• Understand the ‘whys’ behind campaign delivery variance, e.g. marketplace inflation, updating costs, programme conversions etc
• Ensure that client communications (e.g. spot times, reports, campaign updates) are delivered within agreed time frames, inspire confidence in our expertise and contain accurate details
• Ensure accurate and timely delivery of processes (e.g. media bookings, reconciliations) and those of your direct reports
• Develop trusted client and client team relationships across your portfolio
• Competently present to clients (e.g. PCAs, response to briefs)
• Educate, develop and inspire AV Execs reporting into you
• Support on audit response and tracking across your client portfolio with the guidance of your AD
• Create responses to brief for TV, audio, BVOD, cinema with clear data led rationale with support where necessary
• Comfortable and competent with Excel, Powerpoint, Techedge, Caria, K2, J-et, Audio Planner, DEN, Doubleclick

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.