Customer Success Manager

LIPTON MEDIA; City Of London; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

A leading recruitment agency based in London is seeking a Customer Success Manager. This hybrid role involves building relationships with members to enhance engagement and retention strategies. The ideal candidate will have over 3 years of experience in membership-related sales and possess excellent communication skills to manage member inquiries effectively. This position offers competitive compensation and the opportunity to work closely with industry stakeholders.

Qualifications

• Ideally 3+ years’ experience in an association membership, event, or conference sponsorship sales.
• Self-motivated and target-oriented with a desire to achieve KPIs.
• Proven ability to build and maintain client relationships.

Responsibilities

• Build relationships with members to develop a strategic plan for engagement.
• Serve as the first point of contact for member inquiries.
• Understand members' business objectives and align solutions accordingly.

Skills

Relationship building

Client engagement

Communication skills

Attention to detail

Job description

Overview

Customer Success Manager – Membership Association

Hybrid – London (2 Days – Office)

£36,000-£40,000 Base Salary

Leading membership associations seeks a highly ambitious and talented Customer Success Manager to join their fast-growing team.

We are seeking a Member Engagement/Client Success Manager to join our client’s creative, motivated and passionate team in this fast-growing business.

Reporting to the Head of Member Engagement, the Member Engagement/Client Success Manager will work alongside their Membership Managers, to build valuable relationships with key industry stakeholders.

The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving industry.

The successful candidate will have a proactive approach, paying close attention to detail and ensuring that the members are engaged throughout the year, culminating in successful renewals. The ideal candidate will also have previous experience in a client-facing role.

Key responsibilities

• Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement.
• The first point of contact for member inquiries and coordinating internally to follow up.
• Understanding members' business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member.

Profile required

• Ideally 3+ years’ experience in an association membership, event, or conference sponsorship sales.
• Self-motivated, target-oriented, ready to leap straight in and will be an effective team player.
• Proven experience of relationship building alongside delivering engagement plans to drive demonstrable retention and growth.
• Fantastic communicator with the ability to seamlessly connect people, face to face, on the phone and in written communication.
• The ability to work confidently, highly organised and solution focused.
• High standard of interpersonal skills, professional confidence and tenacity
• Self-motivated and target-oriented approach with the desire to achieve KPI's and financial rewards.
• Experienced at building and maintaining relationships with clients.

Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of B2B media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.

Our client ranges from small start-up companies to FTSE 100 and 250 businesses.

We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.