Customer Service Manager jobs in United States

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world’s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow’s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

Arcesium seeks a highly motivated Sales Executive to join our Client and Partner Development team. This individual will be integral in expanding Arcesium’s presence on the sell-side, delivering enterprise data solutions to address the complex data challenges within investment banks and beyond.

• Maintain an in-depth understanding of Arcesium’s business and functional domain in order to facilitate effective conversations with prospective clients
• Exhibit expert product knowledge, industry knowledge, and offer unique perspectives and insights to drive market engagement
• Be highly creative and proactive in developing new business
• Manage the sales cycle starting with lead generation and qualification through proposal development and deal closure
• Lead deal teams, ensuring the right mix of resources are appropriately deployed through the sales lifecycle
• Engage in proactive, thoughtful deal management by employing creative thinking, diligent research, and meticulous planning at each touchpoint
• Structure and negotiate complex deals that typically involve a mix of commercial product and custom configuration, often mapped against unique client requirements
• Follow a defined sales process based on best practices, to ensure a consistent, high-quality client experience
• Participate in conferences and Arcesium sponsored marketing initiatives

• The ideal candidate will have at least 7 years of relevant experience with a proven track record in a quota-carrying sales role that involves prospecting, developing leads, and negotiating complex commercial structures
• Experience selling enterprise data solutions to tier 1 or tier 2 investment banks
• A deep understanding of the challenges facing banks in terms of enterprise data management, relevant use cases, and the solutions applicable
• This person must come with a strong network and have fintech experience
• They must be proactive, highly analytical, and a driven self-starter with superior sales abilities
• This individual must possess exceptional verbal and written communication skills, and be comfortable tailoring the Arcesium message to each unique opportunity
• This person must be passionate about working in a collaborative, fast-paced, entrepreneurial environment

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.