Customer Service Manager jobs in United Kingdom

About Us

We are a mission driven wellness brand with an award winning range of collagen, blends and supplements. We started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health.

We are now shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women’s health. Our vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment.

As a B-Corp, Ancient + Brave meets the highest standards of social and environmental Impact. In June 2024 we have been named 5th in The Sunday Times 100 fastest-growing private companies and we have recently been recognised as one of the FT 1000: Europe's Fastest Growing Companies, 2025.

Want to be a part of a team that’s shaping the future of health and wellbeing?

We'd love to have you!

THE ROLE

As a key member of our Fulfilment Supervisor team, you will report directly to the Warehouse Manager and play a crucial role in leading and supporting our Fulfilment Assistants. These team members are responsible for packing and preparing orders for our growing customer base.

This role is ideal for someone who is highly organised, thrives in a fast-paced environment, has a keen eye for detail, and is passionate about teamwork and delivering exceptional customer experiences.

This is a full-time role, working 40 hours per week. The shift pattern will be agreed upon in advance but must include a Saturday shift (8:30 am – 2:30 pm). The remaining hours will be spread across Monday to Friday, with shifts running either from 9:00 am – 5:00 pm or 12:00 pm – 8:00 pm, with at least two late shifts per week.

Reporting to Warehouse/Unit Manager you will be responsible for the following:

• Leading a team of Fulfilment Assistants, including providing support, addressing queries, and ensuring targets are met.
• Line management responsibility for allocated Fulfilment Assistants, including absence management, conducting probationary reviews, performance reviews, handling disciplinary matters with the support of the People Team and Unit/Warehouse Manager.
• Overseeing the accurate and timely picking and packing of customer orders to meet daily dispatch targets.
• Using our Enterprise Resource Planning (ERP) system to process orders (training provided).
• Assisting the Warehouse/Unit Manager in the smooth running of all fulfilment operations, solving or escalating issues in a timely manner.
• Assisting with ad hoc projects as required.
• Coordinating with courier services to ensure timely collections and deliveries.
• Identifying, suggesting and implementing opportunities to improve efficiency and workflow.
• Performing regular quality checks on products to uphold high standards.
• Contributing to a positive, collaborative, and high-performing team culture.
  
  

Who You Are

To be successful in this role, you will need the following skills / knowledge / experience:

• Great at motivating and supporting a team to achieve outstanding results, while maintaining a high level of efficiency and quality.
• Proven experience in a fulfilment or warehouse environment, ideally in a supervisory or team leadership position.
• A strong ability to motivate, support, and manage a team to achieve operational goals and maintain high-quality output.
• Exceptional organisational skills with great attention to detail and a commitment to accuracy.
• A proactive, can-do attitude and the ability to remain calm under pressure.
• Confidence in using (or learning) digital systems such as warehouse management systems (WMS) or ERP platforms.
• A team-oriented mindset with excellent communication skills.
  
  

Further, to truly thrive at Ancient + Brave you will need to embody the spirit of our brand and align with our company culture. You will be:

• Hungry: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.
• Humble: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values
• High Performing - Effective. Efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results—while maintaining resilience, balance, and self-care.
• Hustle: Entrepreneurial. Innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.
  
  

WHY JOIN US

Ancient + Brave are a community-built brand and embracing innovation and sustainability with social and environmental responsibility is at the heart of everything we do. We hold ourselves accountable to the highest standards when it comes to our commitment to balance profit and purpose - working with us means being part of building a truly sustainable product. We are B Corp certified and members of 1% for the Planet, committed to giving back % of all sales towards helping environmental partners, so we can work together towards a better future for our planet.

At Ancient + Brave you’ll find an engaging, collaborative and inclusive work environment where your talents will be nurtured, and your contributions valued.

We provide all our team members with suitable laptop computers & headphones and our office is equipped with monitors, ergonomic chairs and sitting + standing desks. Our kitchen is fully stocked with the usual supplies as well as limitless supply of A+B products (you also get 50% off on any product you wish to purchase).

We pay a discretionary bonus based on a mix of company performance and individual contributions and review our salaries annually. Our pension contributions are ESG invested (so no pharma, weapons or other ethically questionable investments).

Our Private Medical Insurance is designed to support your health and wellbeing, providing swift access to high-quality care whenever you need it most.

Our Medicash plan offers access to specialist consultations, 24/7 Virtual GP and health screenings as well as dental, optical and complementary therapies and access to confidential support via its EAP programme.

Our Mintago platform gives employees access to financial wellbeing advice and support as well as retail discounts and salary sacrifice schemes, which cover childcare, cycle to work, gym membership, groceries and mobile/tech purchase.

In addition to our regular annual holiday allowance of 25 days plus bank holidays, we also offer one Wellbeing day to use as needed.

We offer continuous training & professional development opportunities and our team members get to enjoy complimentary nutrition and workout sessions in the office. We support a number of charities, coordinating our fund-raising initiatives for maximum impact. We hold two social events a year to come together and connect in a meaningful way.

An important note on our ways of working…

As a fast-paced scale-up, we’ve found that spending time together in person is hugely beneficial to the way we’re needing to communicate, collaborate and drive the business forward. We’ve worked hard to make our office (a beautiful old mill situated in East Sussex) an inviting and friendly environment for all of our team members and we expect any new joiner to be in the office full time.

We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds. While most of our roles are advertised as full-time, we are open to discussing part-time setup where appropriate.