Team Leader

Carluccio's - Manchester Piccadilly; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A renowned Italian restaurant in Manchester is seeking a passionate Team Leader to enhance guest satisfaction and manage daily operations. You will motivate your team, solve problems, and uphold high service standards while driving sales. This role offers career development opportunities and various employee benefits including discounts and flexible working conditions. Join us to create memorable dining experiences together!

Benefits

50% off for you and 5 friends

Exclusive discounts through BRG Spark App

20% off at retail gift shop & deli

Access to advanced pay

Refer friends bonus scheme

Career development opportunities

Flexible working opportunities

Qualifications

• Proven leadership skills and ability to motivate a team.
• Experience in managing restaurant operations effectively.
• Strong problem-solving abilities in a fast-paced environment.

Responsibilities

• Lead by example ensuring excellent guest experiences.
• Motivate and develop staff through training and support.
• Oversee daily restaurant operations including staff management.
• Address service issues to maintain guest satisfaction.
• Support front of house operations as needed.
• Drive sales through effective management.

Skills

Leadership

Team Management

Problem Solving

Customer Service

Sales Management

Job description

Lead with Passion as a Team Leader at Carluccio’s!

About Us:

At Carluccio’s, we are more than just a restaurant—we’re a community dedicated to sharing the joy of authentic Italian cuisine. Our commitment to exceptional service and high-quality food starts with our people. We’re looking for a dynamic and inspiring Team Leader to join us and guide our team to success.

The Role:

As a Team Leader at Carluccio’s, you’ll be at the heart of our operations, ensuring that every shift runs smoothly and that our guests receive the best possible experience. Your leadership will be crucial in maintaining our high standards and motivating your team. Here’s what you’ll be doing:

• Lead by Example: Set the standard for excellent service and ensure your team is delivering outstanding guest experiences every day.
• Motivate and Develop: Inspire and support your team, providing guidance, training, and development opportunities to help them grow.
• Manage Daily Operations: Oversee the day-to-day running of the restaurant, including opening and closing procedures, staff management, and ensuring a seamless service.
• Problem Solve: Address any issues that arise during service with a calm and solution-oriented approach, ensuring the guest experience is never compromised.
• Support the Front of House: Step in where needed, whether it’s assisting with service, handling customer queries, or ensuring the dining area is always welcoming and well-maintained.
• Drive Sales: Help boost sales through effective team management, upselling, and ensuring that every guest leaves happy and eager to return.

What’s in it for You?

We’re not just offering a job; we’re offering a career full of excitement and growth:

• Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites:Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream, offering access to advanced pay.
• Refer Friends and Earnwith our bonus scheme.
• Skyrocket Your Career:Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible working opportunities that suit your lifestyle.

Boparan Restaurant Group (BRG)

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

Core Values:

• ✅ Honest – Acting with integrity in everything we do.
• ✅ Hardworking – Giving our best, every day.
• ✅ Hungry – Always striving for growth and excellence.
• ✅ Heart – Caring deeply about our people, our guests, and our communities.

Carluccio's in Manchester Piccadilly offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.