Customer Service jobs in United Kingdom

Regional Planning Administrator - Leicester

Salary up to £27,500 p.a. – dependent upon your skill set and experience

Working Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)

We are looking for a dedicated and organized Regional Planning Administratorto join our regional planning team at Volvo Trucks based in Bardon, Leicester. The successful candidate will be responsible for supporting the regional planning processes, ensuring the smooth coordination of planning activities, and providing administrative assistance to the team. This is a key role that will require strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast‑paced environment.

If you are a motivated individual with a passion for logistics and planning, we would love to hear from you. Join us in shaping the future of transport!

• Customer service skills with ability to liaise and communicate to customers
• Strong background in administration or customer focused role
• Ability to work either part of a team or on own building a strong rapport with clients and colleagues
• Excellent time management and organisation skills
• Good level of IT
• Strong organisational skills and ability to prioritise tasks
• Ability to work under pressure and handle multiple tasks simultaneously
• A proactive, can do attitude with the ability to work independently and as part of a team

As a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of maintenance and repairs. Working closely with the Workshop team providing them with relevant and accurate information, ensuring the customers’ expectations are always managed.

• Key customer contact and point of reference
• Working with the workshop management team, ensure workshop scheduling and loading to maximise available capacity and utilisation
• Clarify for the customer and the workshop the basis for the repair – Retail/Warranty/Contract
• Gain customer agreement through selling the benefits of identified repair solutions in a professional manner
• Produce sand explain repair order to customer during planning stage
• Maintain customer contact information in workshop planner, CM and VDA
• Ensure planning and communication that ensure all resources are available in advance of scheduled work (labour and parts)
• Manage bookings for courtesy cars, collection & Plan and manage all truck monitoring cases with customer, relevant dealer and RTM / SDM delivery and waiting. Ensure that all active campaigns are allocated to the repair order
• Manage all contractual and non contractual vehicle alerts and liaisewith the customer(s) or dealer(s) accordingly
• Ensure that all proposed work is correctly specified based on standard IMPACT content and converted to GDS quotes
• Be able to convert GDS quotes into repair orders
• Ensure that all authorised work is properly codedon the repair order prior to handover to the workshop
• Be able to convert a quotation into a workshop repair order

• 25 days holiday plus bank holidays raising to 30 days with service
• Contributory Pension scheme
• Training and development opportunities
• Health Care Plan with access to dental insurance
• Extended maternity/paternity and adoption leave
• Referral bonus with our recommend a friend
• Cycle to work scheme
• Many benefits for yourself, family and friends including Theme days out, gym memberships, discounts with High St Retailers, travel, hotel, airport parking plus many more +++++

• If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

We value your data privacy and therefore do not accept applications via mail.

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society.

At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.