Customer Service Adviser jobs in United Kingdom
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Service Advisor
Job summary
A prominent automotive service provider in Bishop's Stortford is seeking a Service Advisor. The role involves meeting customers, booking vehicles, and providing exceptional service while maintaining product knowledge. Ideal candidates will have experience in customer service and effective communication skills. The position offers a salary of £26,000 to £29,000 with OTE of £34,000 and is full-time, Monday to Friday with Saturdays on rotation.
Qualifications
- Previous experience as a Service Advisor in a similar role.
- Ability to maintain product knowledge through training.
- Full driving licence required.
Responsibilities
- Meet and greet customers in a friendly manner.
- Book vehicles into the technical workshop.
- Liaise with the workshop to ensure timely vehicle readiness.
- Provide exceptional customer service and maintain relationships.
- Adopt a sales approach for upselling services.
Skills
The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.
You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
We expect you to demonstrate some skills that will prove very beneficial in the position, including:
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving licence.
Salary: Basic £26,000 to £29,000 OTE £34,000
Hours: Mon to Fri 8am to 6pm and alternative Saturdays
Contact Gary Lovelace @ Jago Consultants
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.