Service Advisor

Lookers; Tinsley Green; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading automotive dealership in Tinsley Green is seeking an experienced Service Advisor to join their team. The role involves booking services, advising customers, and ensuring effective communication throughout the service process. Ideal candidates will possess excellent communication skills and a passion for customer service. This position offers a competitive salary with an OTE of up to £36,000 per annum.

Qualifications

• Experience in a similar role within the automotive industry.
• Passion for customer service and cars.
• Ability to work independently and as part of a team.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advising customers about warranty cover and upselling parts.
• Liaising with Aftersales department for scheduling appointments.
• Managing a high volume of customers and calls.
• Informing customers of turnaround times and maintaining communication.
• Updating customer records accurately.

Skills

Excellent communication skills

Ability to build rapport

Energy and enthusiasm

Technical explanation skills

Tools

Kerridge

ADP

Job description

OTE

Overview

Mercedes Benz of Gatwick

42 hours per week(Monday to Friday shifts on rota basis between 08:00 to 18:30 and 1 Saturday per month 08:00 to 14:00)

OTE up to £36,000 per annum(with basic up to £30,000 plus bonus)

Lookers Mercedes Benz of Gatwick is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Gatwick is the place to be. Gatwick is a state of the art dealership with exceptional working facilities.

As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and everytime. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [e-mail]