Service Advisor

Hawkfield Recruitment; Guildford; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading automotive agency is seeking a motivated Service Advisor to join the team in Guildford. The role involves handling service bookings, customer interactions, and upselling services while delivering exceptional customer care. Ideal candidates have strong communication and interpersonal skills, as well as basic mechanical knowledge. This position offers a competitive salary package and career progression opportunities.

Qualifications

• Strong customer service skills with a focus on building rapport and trust.
• Proficient in cash handling procedures, ensuring accuracy in transactions.
• Basic mechanical knowledge to effectively communicate technical information.

Responsibilities

• Take bookings for service work via various communication methods.
• Schedule service work to meet customer needs and maximize workshop utilization.
• Inform customers about additional work required for their vehicle.

Skills

Customer service skills

Cash handling procedures

Basic mechanical knowledge

Upselling services

Communication skills

Organisational skills

Teamwork

Job description

Overview

Job Title: Service Advisor
Location: Pirbright, Guildford
Salary: £32,000 basic, OTE £36,000
Hours: Monday to Friday, 1 in 3 Saturday mornings
We're seeking a motivated and customer-focused individual to join our clients Service Team at their showroom just outside of Guildford, helping them deliver an exceptional experience to every customer.

As a key member of the team, you'll be the main point of contact for their service customers — ensuring the customers' needs are handled efficiently, professionally, and with attention to detail. This position combines strong people skills with a good understanding of vehicle maintenance, enabling you to explain repair work and service requirements to customers.

Responsibilities

• Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
• Schedule service work to fulfil customer requirements and maximise workshop utilisation
• To ensure the effective use of courtesy vehicles to maximise customer service
• Upsell additional services or products that may benefit the customer's vehicle performance or longevity.
• Handle payments accurately and efficiently, maintaining a balanced account drawer.
• To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
• To ensure the full completion of service documentation and maintain accurate customer data

Skills & Qualifications

• Strong customer service skills with a focus on building rapport and trust with clients.
• Proficient in cash handling procedures, ensuring accuracy in transactions.
• Basic mechanical knowledge to effectively communicate technical information to customers.
• Experience in upselling services or products is highly desirable.
• Excellent communication skills, both verbal and written, with an ability to explain complex information clearly.
• Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously.
• Ability to work collaboratively within a team environment while also being self-motivated.

Application details

Please note that once you have applied for the Service Advisor job, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail