Service Advisor

Purely Recruitment Solutions; Chippenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a full-time Service Advisor in Chippenham. In this role, you will assist with customer inquiries, maintain excellent communication, and ensure vehicle service needs are met. Candidates should possess strong telephone skills, a customer-focused approach, and a proactive attitude. Benefits include 22 days holiday, pension scheme, and company uniform.

Benefits

22 days holiday plus Bank Holidays

Pension Scheme

Company uniform provided

Qualifications

• Automotive experience would be an advantage.
• You need to be proactive and take pride in what you do.
• You will have a willingness to learn and will be engaged with training.

Responsibilities

• Assist with service telephone calls and walk-in enquiries.
• Meet and greet customers.
• Qualify service and diagnostic needs.
• Update customers on job updates.
• Calculate workshop capacity.

Skills

Excellent telephone manner

Customer focused and relationship building

Confident in computer use

Influencing and Negotiating

Job description

Overview

Service Advisor

Permanent • Full time (8:00am - 6:00pm - Monday to Friday and 1 in 3 Saturdays, 8:00 am to 12:30pm). Dependant on experience. Chippenham

Responsibilities

• To assist with service telephone calls and walk-in enquiries on behalf of the dealership.
• Meeting and greeting customers
• Qualify service needs and diagnostic needs where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Updating customers on job updates
• Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
• Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
• Understand and adhere to all brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full franchise ranges.
• Maintain relevant systems, ensuring accuracy at all times.
• Accurately complete job cards, including any descriptions of faults reported by the customer.

Requirements

• Excellent telephone manner.
• Customer focused and relationship building
• Confident in computer use.
• Influencing and Negotiating
• Automotive experience would be an advantage.
• You need to be proactive and take pride in what you do.
• You will have a willingness to learn and will be engaged with training.

Benefits

• 22 days holiday plus Bank Holidays
• Pension Scheme.
• Company uniform provided

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment