Customer Service Adviser jobs in United Kingdom

Role: Boiler Service Technician

Location: North West England

Contract: Full, permanent

The role is part of Riello & Vokèra (Carrier's company) which is a leading heating manufacturer with a product portfolio that includes domestic gas boilers & light commercial gas boilers.

The main aim of this role is to service, repair, and maintain all Vokèra Limited boilers and associated equipment installed in customers premises.

• Servicing, general repair/maintenance and attending breakdowns of Vokèra boilers/water heaters and associated equipment.
• Carrying out all general gas works in customers’ premises – fault diagnosing and repairing modern and traditional boilers, including central heating control systems.
• Communicating with customers to explain correct operation of gas boilers and associated controls, importance of regular servicing, and detailed fault diagnosis explanations.

• Full ACS Qualification: CCN1, CEN1, WAT1 & LPG (Permanent dwellings)
• G3 Unvented Hot Water Qualification
• Previous domestic heating service experience
• Excellent customer handling and communication skills
• Well‑organised and methodical with attention to detail
• Team player with positive, proactive attitude
• Valid UK driving licence
• Basic admin skills

• Competitive salary
• Sales bonus>
• Attendance bonus
• Stable working hours
• 27 days of holiday
• Company van (private use)
• Pension scheme
• Life insurance

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We create an environment where you belong, with diversity and inclusion as the engine of growth and innovation. This is The Carrier Way.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.