Customer Experience jobs in United Kingdom

We're a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together and are proud of the work they do. Progression here can take you in many directions.

This is what a career at River Island is like, and this is where yours starts.

1. Drive sales & maximise profit - responsible for identifying opportunities to increase your store's contribution. Implementing high standards in store layout, analysing reports, conducting daily floor walks, delegating effectively, monitoring competitor activity, and communicating trade feedback at all levels.
2. Connect with our customers - ensure every customer receives a world-class shopping experience. Lead by example, motivate your team to provide genuine service, and encourage upselling across all areas of the store.
3. Recruit & retain the best talent - passionate about your team, responsible for their career development, recruiting the best staff, training and coaching them, and managing performance to create future managers.
4. Control costs & manage loss prevention - drive team productivity, manage payroll effectively, deter theft through excellent service, and ensure operational soundness with stock management controls.
5. Have a proven track record in managing store KPIs including sales, payroll, controllable costs, stock loss, and service.
6. Be a great communicator across all levels.
7. Have excellent leadership skills.
8. Be passionate about delivering a world-class customer experience.
9. Previous experience at Store Manager level or as a Deputy Manager seeking your next step.

• Discount - Generous 50% staff discount and uniform allowance.
• RI Rewards - Discounts, benefits, financial advice, wellbeing solutions, and a bonus scheme through Reward Gateway.
• Island culture - Kindness Cupboards for basic food and hygiene products, support from the Retail Trust.
• Family Hub - Support for various family setups, including enhanced maternity, paternity, adoption, and fertility treatments.
• Giver Island - Give as you earn scheme, annual Giver Island day, and matched funding.
• Opportunities - Focus on progression within Retail and Head Office, with on-the-job training and qualifications.
• Pension - Contributory private pension scheme.
• Holiday - 28 days (UK), 30 days (ROI), paid holiday including Bank Holidays, with options to buy additional holiday.

We mentioned the discount, right?

At River Island, we are committed to safeguarding all employees regardless of age or role. We fulfill our obligations under the Prevent duty to stop extremism and extremist views. We promote British Values—democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs. For more information, visit www.gov.uk.

Our Island is a diverse community where everyone belongs and is part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. We consider flexible working requests unless operational requirements prevent it.