10,000+

Customer Experience jobs in United Kingdom

Onsite Desktop Engineer - 2nd Line, SLA Focus

Capgemini UK

Woking
On-site
GBP 28,000 - 36,000
21 days ago
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School Kitchen & Customer Service Assistant

EDSENTIAL COMMUNITY INTEREST COMPANY

Oxton Village
On-site
GBP 10,000 - 40,000
21 days ago

Part-Time Barista: Craft Coffee & Customer Experience

Compass Group

East Lindsey
On-site
GBP 15,000 - 18,000
21 days ago

Regional EV Service Leader: High-Voltage & CX

Geely

Bletchley
On-site
GBP 65,000 - 85,000
21 days ago

Canteen Assistant - Full Time, Nights

Farmfoods

England
On-site
GBP 40,000 - 60,000
21 days ago
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Head of Ops, Connected Products — Fashion & Ecommerce

eBay Inc.

Greater London
On-site
GBP 80,000 - 110,000
21 days ago

Threading Specialist & Beauty Therapist

Superdrug Stores Plc

Windsor
On-site
GBP 60,000 - 80,000
21 days ago

Training Centre Coordinator: Customer Experience

Public Sector Resourcing

Basingstoke
On-site
GBP 25,000 - 30,000
21 days ago
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Premium Car Rental Concierge | Customer Experience

We're Enterprise Mobility

Birkenhead
On-site
GBP 20,000 - 25,000
21 days ago

In-Store Tile Design & Customer Experience Lead

Tile Giant

Crawley
On-site
GBP 23,000 - 30,000
21 days ago

Customer Experience Lead — Fast-Paced Store Ops

McDonald’s

Parkeston
On-site
GBP 22,000 - 28,000
21 days ago

Pizza Chef: Craft Iconic Pizzas with Great Perks

PizzaExpress (Restaurants) Limited

Ivy Chimneys
On-site
GBP 10,000 - 40,000
21 days ago

Customer Experience Associate - Flexible Shifts

Asda Stores Ltd.

Exley Head
On-site
GBP 20,000 - 30,000
21 days ago

Aquatics Program Manager: Learn-to-Swim & School Outreach

Lex Leisure

Marldon
On-site
GBP 25,000 - 35,000
21 days ago

Customer Experience Associate - Flexible Shifts

Asda Stores Ltd.

Basingstoke
On-site
GBP 10,000 - 40,000
21 days ago

Service Operations Manager: Customer Experience & Logistics

AJM Healthcare

Milton Keynes
On-site
GBP 45,000 - 60,000
21 days ago

Caretaker/Stock Delivery Handler

McDonald’s

Ebbw Vale
On-site
GBP 20,000 - 25,000
21 days ago

Seasonal Beauty Consultant & Customer Experience Champion

The Body Shop international limited

Worcester Park Estate
On-site
GBP 20,000 - 24,000
21 days ago

Catering Assistant - Hatfield Community Free School

Compass Group

Hatfield
On-site
GBP 10,000 - 40,000
21 days ago

Food Service Associate — Fast-Paced, Customer-Driven

Asda Stores Ltd.

Wolverhampton
On-site
GBP 10,000 - 40,000
21 days ago

Premium Vehicle Delivery Driver — Flexible Routes & Customer Experience

Driver Hire Gatwick

Gatwick
On-site
GBP 25,000 - 30,000
21 days ago

Cat C+E HGV Class 1 Driver

Farmfoods

England
On-site
GBP 40,000 - 60,000
21 days ago

Catering Assistant - Ifield Community College

Compass Group PLC

Crawley
On-site
GBP 40,000 - 60,000
21 days ago

General Manager

Marston's PLC

Tiverton
On-site
GBP 55,000
21 days ago

Loss Prevention Officer

The TJX Companies, Inc

Bristol
On-site
GBP 60,000 - 80,000
21 days ago

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Similar jobs:

Customer Care Advisor jobsAssistant Customer Service jobsCustomer Care Assistant jobsCustomer Service jobsCustomer Service Assistant jobsRemote Customer Service jobsNo Experience jobsCustomer Care Manager jobsCustomer Service Manager jobsUser Experience jobs
Onsite Desktop Engineer - 2nd Line, SLA Focus
Capgemini UK
Woking
On-site
GBP 28,000 - 36,000
Full time
21 days ago

Job summary

A global business and technology transformation partner is seeking a Second Line Support Technician to join their team in Salisbury, United Kingdom. This role is integral in resolving incidents and completing tasks as per service level agreements. Candidates should possess working knowledge of Intune, Microsoft Windows, and desktop hardware architecture. The position requires on-site presence five days a week, focusing on enhancing the customer experience and maintaining a proactive communication line within the team.

Benefits

Commitment to inclusive recruitment
Focus on employee wellbeing
Opportunities for personal development

Qualifications

  • Second Line responsibility for resolving Incidents to SLA.
  • Completing Requests/IMACs to SLA.
  • Ensure escalations remain below 2% per Incident per month.

Responsibilities

  • Pro-active communication with Service Desk and Level 3 Teams.
  • Undertake NSR Tasks to agreed timescales.

Skills

Working knowledge of Intune
Microsoft Windows 10/11 O/S
Desktop hardware architecture
Knowledge of SCCM (MECM)
Active Directory - basic administration
Networks experience
Security - disk encryption using bit locker
Job description
A global business and technology transformation partner is seeking a Second Line Support Technician to join their team in Salisbury, United Kingdom. This role is integral in resolving incidents and completing tasks as per service level agreements. Candidates should possess working knowledge of Intune, Microsoft Windows, and desktop hardware architecture. The position requires on-site presence five days a week, focusing on enhancing the customer experience and maintaining a proactive communication line within the team.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.