Service Operations Manager: Customer Experience & Logistics

AJM Healthcare; Milton Keynes; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare service provider in Milton Keynes is seeking a Service Operations Manager to lead its AJM Choice team. The ideal candidate will drive operational improvements and enhance customer service delivery, ensuring efficient and clinically sound processes. With 25 days annual leave plus benefits, this role offers an exciting opportunity to shape a growing service-oriented division. Closing date for applications is December 12, 2025.

Benefits

25 days annual leave

Employee Assistance Programme

Company sick pay

Car allowance

Performance related bonus scheme

Qualifications

• Experience in a management role within a service-oriented environment.
• Proven ability to develop teams and improve operational effectiveness.
• Ability to analyze data and implement improvement plans.

Responsibilities

• Lead day-to-day operations across customer service, field advisors, and support.
• Embed processes from referral to order fulfilment.
• Encourage team to balance clinical and sales awareness.

Skills

Leadership

Customer service excellence

Data analysis

Operational efficiency

Team management

Job description

A healthcare service provider in Milton Keynes is seeking a Service Operations Manager to lead its AJM Choice team. The ideal candidate will drive operational improvements and enhance customer service delivery, ensuring efficient and clinically sound processes. With 25 days annual leave plus benefits, this role offers an exciting opportunity to shape a growing service-oriented division. Closing date for applications is December 12, 2025.