Customer Care Representative jobs in Großbritannien

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status, and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines, see here.

All of our positions are fully remote. You do not have to relocate to join us!

The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participate in strategic events, and lead discussions to deepen relationships. Collaborate seamlessly with cross-functional teams to ensure customer success. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

• Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross-selling opportunities within customer accounts
• Success in building key customer relationships across different levels of personas, including decision makers, champions, and C-level stakeholders to drive successful client outcomes, grow accounts, and increase revenue
• Proactive communication with key customer contacts and advocates to understand needs, build strategic roadmaps, and solicit feedback to improve their experience with Remote
• Ability to create and execute sales tactics to grow revenue per account
• Able to develop, execute, and adapt proactive client strategies to achieve goals
• Confident in pipeline development, forecasting, and providing accurate reports
• Strong knowledge of sales processes
• Ability to learn complex product solutions and eagerness to develop new skills
• Understanding of Remote’s services and industry position
• Experience in Account Management or related SaaS sales experience
• Excellent verbal and written communication skills
• Business fluency in English is essential
• Proven experience selling into the UKI market
• Highly self-motivated with ambitions for a closing role
• Self-directed and able to work independently and as part of a team
• Resilience, perseverance, and a positive attitude
• Able to perform under pressure
• Strong business acumen
• High integrity and work ethic
• Efficient in multitasking, prioritization, and time management
• Customer obsessed with a desire to be in a customer-facing role

• Meet and exceed sales quotas based on role level, managing the entire sales cycle for a book of business
• Identify new expansion, upsell, and cross-sell opportunities, pushing through the sales cycle
• Present Remote’s services to existing customers and create upsell opportunities
• Own the customer relationship from sale to completion
• Maintain frequent contact and build strategic, partnership-based relationships
• Design solutions to meet the communication needs of small and mid-sized businesses
• Generate customer retention initiatives and participate in strategic events to nurture relationships
• Collaborate with cross-functional teams to ensure customer success

• You'll report to: Manager, Account Management
• Location: EMEA
• Start date: As soon as possible

Remote’s Total Rewards philosophy ensures fair, unbiased compensation, competitive benefits, and above in-location pay rates across all operating locations. We aim to support global talent-hiring and bring wealth to developing countries.

Salary bands are wide; for this role, the On-Target Earnings range from $63,950 to $143,900 USD. The base salary is 60% of the OTE. Actual pay depends on factors like location, skills, experience, and market conditions. Salary ranges may change.

We promote internal mobility, with compensation adjustments reviewed case-by-case.

Our benefits are detailed at remote.com/r/benefits. Common perks include local social event budgets and co-working spaces.

We work asynchronously, allowing you to plan around your life. For more, see remote.com/async.

You will be empowered to take ownership, be proactive, and prioritize work-life balance, putting yourself and family first.

If this resonates, apply now!

• Fill out the form below and upload your CV in PDF format.
• Submit your application and CV in English.
• If you lack a current CV, add your LinkedIn profile instead.

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Learn more about our commitment to diversity and inclusion in the Remote Handbook.

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