Customer Experience Specialist – End-to-End Support

Nicholas Associates Group Limited; Loughborough; On-site; GBP 25,000 - 27,000; Full time

Job summary

A respected client in customer service is seeking a full-time Customer Experience Advisor in Loughborough. The successful candidate will provide comprehensive customer support and handle all types of inquiries with professionalism. Strong communication skills and proficiency in digital tools are essential. This role offers a competitive salary and various company benefits, including a pension scheme and generous holiday allowance.

Benefits

Pension scheme

Generous holiday allowance plus your birthday off

Life insurance

Aviva health rewards

Annual performance bonus

Parking on site

Induction training

Development opportunities

Qualifications

• Calm, clear, empathetic, and professional communication.
• Comfortable in a fast-moving digital environment.

Responsibilities

• Provide end-to-end customer support across all channels.
• Handle queries and complaints with empathy and efficiency.
• Build and nurture strong customer relationships.

Skills

Strong communication skills

Proficient in Microsoft Office

Ability to improve customer satisfaction

Solutions-focused approach

Job description

A respected client in customer service is seeking a full-time Customer Experience Advisor in Loughborough. The successful candidate will provide comprehensive customer support and handle all types of inquiries with professionalism. Strong communication skills and proficiency in digital tools are essential. This role offers a competitive salary and various company benefits, including a pension scheme and generous holiday allowance.