Customer Care Manager jobs in United Kingdom

Location: Dunmow

Employer: Tesco

We are seeking a Tesco Colleague to join our team at the Dunmow Superstore. As a Customer Service Desk colleague, you will be responsible for providing excellent customer service, serving customers with passion and pride, and ensuring that our customers have a great shopping experience.

Availability Window: You will be required to work a variety of shifts, including Sundays, Thursdays, Fridays, and Saturdays. Our Tesco Colleague rate of pay starts from £12.45 an hour, increasing to £13.66 for stores within the M25. Additional payments may apply depending on location.

We offer a range of benefits, including holiday starting at 20 days plus a personal day, flexible working, and a Colleague Clubcard with discounts and savings. We also provide access to free wellbeing services, life cover, and an award-winning pension.

As a Tesco Colleague, you will be responsible for:

• Knowing your customers and serving them with passion and pride
• Being passionate and knowledgeable about the products and services within the store
• Putting into practice the training you have received to work safely and effectively
• Dealing with customer complaints and feedback in a professional manner
• Accurately recording customer details and treating this information confidentially
• Carrying out safe and legal checks on the desk and reporting any next steps to the Shift Leader/Team Manager
• Recording and disposing of waste in a responsible manner
• Accurately recording and processing returned items from customers
• Signing in visitors and ensuring they are aware of health, safety, and fire procedures
• Controlling keys stored at the desk correctly
• Liaising with Shift Leaders, Managers, and Security, communicating clearly
• Taking part in seasonal, community, and charity events
• Working across the store in service, picking, and replenishment areas where required
• Handling products with care to maintain quality
• Being yourself, living our values, and making everyone feel welcome

To be successful in this role, you will need:

• A passion for delivering great service and serving customers with pride
• The ability to build rapport with customers and make decisions that are right for them
• To work well within a team and communicate openly with others
• To build relationships with colleagues and create a team spirit
• To be at work on time, well-presented, and ready to be a brand ambassador

Tesco is committed to creating a workplace where differences are valued, and everyone is given the same opportunities. We are proud to have an inclusive culture and celebrate diversity. If you are looking for a role where you can make a difference and be part of a team that values you, then this could be the role for you.

Please note that you must be over 18 to apply for this role.