On Board Host

SSP Group; Carlisle; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading catering company is seeking an On Board Host for TransPennine Express in Carlisle. This full-time permanent role involves providing outstanding customer service on trains, managing stock, and assisting passengers. No experience is required as full training will be provided. Employees will enjoy benefits including discounted meals, travel passes, and recognition rewards. Candidates must be adaptable and over 18 years old, with the ability to work rotational shifts including weekends.

Benefits

Discounted Meal while on shifts

Employee Discounts

Friends and Family Discount App

Health & Wellbeing Support

Holiday Allowance: 28 days

Referral Rewards: £400 for referrals

Qualifications

• Must be 18 years or older to perform certain tasks.
• Ability to manage stock and handle transactions.
• Capable of working long hours and varying shifts.

Responsibilities

• Provide at seat trolley service on TPE trains.
• Assist passengers and achieve sales targets independently.
• Adhere to hygiene and safety standards.

Skills

Outstanding customer service

Adaptability in fast-paced environments

Basic stock management

Job description

Rail Gourmet is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Carlisle.

Hours: Full Time Permanent (40 hours / week)

Shifts: Rotational shifts between 5am and midnight, including some weekends.

Pay Rate : £13.20 per hour plus commission.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

On Board Host

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

Requirements for On Board Host

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

Why Join Us?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits :

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards : Get rewarded with £400 for successful referrals.
• Holiday Allowance : 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitions such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass : Duty and Leisure pass for TPE after probation.

Please note that if your application is successful, you will be required to complete a DBS check.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.