Customer Solutions Design Specialist (Meraki)

BT Group; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading telecommunications company in the UK seeks a professional to lead technical project solutions. This role includes collaborating with customers, managing engagements, and ensuring exceptional service delivery. Ideal candidates will have strong stakeholder engagement skills, technical proficiency in Cisco technologies, and a collaborative mindset across teams. With competitive benefits, including a 10% bonus and flexible working conditions, this position promotes career growth and work-life balance.

Benefits

10% on target annual bonus

BT Pension scheme with 10% company contribution

Flexible benefits including healthcare

25 days annual leave

24/7 private virtual GP appointments

World-class training and development opportunities

Qualifications

• Ability to lead, motivate, and collaborate effectively.
• Experience in low-level design and deployment.
• Expertise in managing risks from handover through implementation.

Responsibilities

• Collaborate with customers to design technical solutions.
• Lead the technical direction of projects.
• Oversee review processes for product development.

Skills

Strong stakeholder engagement skills

Team collaboration mindset

Customer-focused approach

Risk management expertise

Technical proficiency with Cisco

Python scripting for automation

Education

Cisco CCNA / CCNP certifications

Tools

Cisco Routing and Switching

Meraki solutions

Job description

What you’ll be doing

• Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
• Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
• Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
• Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
• Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.
• Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
• Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
• Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.

What we'd like to see on your CV

• Strong stakeholder engagement skills – ability to lead, motivate, and collaborate effectively, even when projects present challenges.
• Team collaboration mindset – work closely with Pre‑Sales, Project Management, and Support teams to deliver seamless solutions.
• Customer‑focused approach – understand post‑sale requirements and provide technical support and accountability throughout the implementation lifecycle.
• Experience in low‑level design and proven ability to deploy configurations from detailed designs.
• Relationship building – develop trusted partnerships with customers and deliver an exceptional experience
• Risk management expertise – take ownership of risks and implement effective mitigations from initial handover through implementation.
• Technical proficiency – expert‑level experience with :
• Cisco Routing and Switching
• Cisco CCNA / CCNP certifications
• Meraki solutions
• Python scripting for automation

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include :

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave : receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support : including help with menopause symptoms, cancer screenings, period care and more.
• 24 / 7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World‑class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start‑ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi‑skilled team that makes a significant impact to society. A FEW POINTS TO NOTE : Although these roles are listed as full‑time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON’T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.