Customer Care Assistant jobs in United Kingdom

We are seeking a Service Sales Manager with a strong background in refrigeration systems to manage and grow key accounts, identify new business opportunities, generate service project proposals, and ensure customer satisfaction. This role focuses on account management, revenue growth, and technical service proposals while delivering exceptional customer experiences.

This role can be based anywhere in the UK.

Explore new markets, partnerships, and service project opportunities to drive revenue.

Build and nurture strong client relationships ensuring customer needs are met or exceeded while aligning with organisational policies.

Prepare and deliver technical solutions and proposals particularly for industrial refrigeration systems.

Develop quotations and oversee service opportunities that enhance customer value.

Manage nominated key accounts, maintaining existing business while identifying opportunities for growth and service expansion.

• Drive for Results : Consistently achieve goals and push for successful outcomes.
• Customer Focus : Prioritise customer needs, exceed expectations and build long-term relationships.
• Strategic Agility : Anticipate market trends, create actionable strategies and align decisions with organisational goals.
• Trust & Integrity : Demonstrate reliability, responsibility and a high level of professionalism.
• Motivating Others : Create a positive work climate, engage team members, and share ownership of success.
• Business Acumen : Understand market dynamics, develop innovative solutions, and inspire organisational growth.
• Technical Knowledge : Apply expertise in refrigeration systems, problem-solving and technical proposals.

• Minimum Level 3 in Industrial Refrigeration & air conditioning.
• Strong understanding of refrigeration fundamentals, service and maintenance of industrial refrigeration systems.
• Experience in industrial & commercial refrigeration systems design and application.
• Experience with ammonia pump systems and ammonia / glycol systems.
• Ability to produce solution-based technical proposals.
• Experience in energy efficiency improvements.
• Proficiency in Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Excellent communication skills (oral and written).
• Effective planning, negotiation and networking skills.
• Self-confidence, people management skills, and a professional approachable demeanour.

Full-Time

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