Customer Care Assistant jobs in United Kingdom

Customer Service Advisor - Full Time
Salary: £25,396.80 per annum
Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD

“Be the first voice our customers hear and the support they can rely on.”

What's in it for you

• 22 days holiday plus bank holidays
• Discretionary annual bonus
• 2x annual salary life cover
• Company pension scheme
• Cycle to work scheme
• Employee Assistance Programme
• Eye-care scheme
• Retail discounts
• Free on-site parking
• Full training and ongoing development

40 hours per week (Monday to Friday, 8:00am - 5:00pm, with 1 hour unpaid lunch)

Fully office-based

Saturday mornings required on a rota basis (3 hours, paid at overtime rate)

Key responsibilities include:

• First-line telephone response to customer calls
• Take and process fuel orders for delivery
• Raise and transfer tickets to relevant depots
• Take payments over the phone
• Direct calls to the appropriate departments
• Support with repeat and group orders
• Provide cover and assist with other duties as required
• Regular communication with internal teams

To be successful in this role, you will:

• Have previous customer service experience (essential)
• Have inbound telephone experience (desirable)
• Possess strong administrative and IT skills
• Have excellent communication skills, both verbal and written
• Be highly organised with the ability to prioritise effectively
• Be aware of data protection principles
• Be able to work under pressure and manage own workload
• Be keen to learn and progress within the role

If you're enthusiastic, customer-focused, and ready to take on a varied role, we'd love to hear from you.

Apply today to become a Customer Service Advisor