Commercial Manager

Sea Life; Manchester; On-site; GBP 34,000; Full time

Job summary

A leading family attraction in Manchester is seeking a Commercial Manager to oversee operations and lead a high-performing team. You will ensure the smooth and efficient service of all commercial areas while driving sales performance through effective merchandising and stock management. The ideal candidate has a strong background in retail or hospitality, excellent team management skills, and a keen understanding of financial metrics. Join us to create memorable experiences for visitors and enjoy competitive benefits.

Benefits

25% discount in retail shops and restaurants

40% off LEGO online

Merlin Magic Pass

Discounted rates at Merlin hotels

Employee pricing up to 55% off cinema tickets

Qualifications

• Results-driven leader with a background in retail, hospitality, or commercial operations.
• Strong team management skills with experience in staff training.
• Excellent understanding of stock management and merchandising.

Responsibilities

• Oversee daily operation of all commercial areas.
• Lead and develop the commercial team.
• Monitor stock levels and coordinate with suppliers.

Skills

Forecasting

Cost Management

Analysis Skills

Negotiation

Tools

Hyperion

QlikView

HubSpot

Salesforce

Job description

What you'll bring to the team

Are you a commercially driven leader with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced environment where commercial operations come together to create memorable moments for visitors? If so we want YOU to join our team as a Commercial Manager at SEA LIFE Manchester!

About the Role

As a Commercial Manager you will play a crucial role in ensuring the smooth and profitable operation of all commercial areas. You’ll lead and develop a high-performing team, maintain high-quality merchandising standards and ensure on-brand product availability to drive sales and enhance the guest experience.

What You’ll Do

• Oversee the daily operation of all commercial areas ensuring smooth and efficient service.
• Lead, train and develop the commercial team to deliver outstanding customer experiences.
• Monitor stock levels, coordinate with suppliers and ensure effective merchandising and display presentation in line with brand guidelines.
• Drive sales performance by identifying revenue opportunities and implementing promotional activities.
• Maintain high standards of cash handling, loss prevention and financial accountability.
• Organise staff rotas to ensure adequate cover within budgetary constraints.
• Ensure that all commercial activities align with the commercial strategy and customer service expectations.
• Maintain strict Health & Safety compliance across all commercial operations.

This is a full-time permanent role working any 5 days out of 7.

Qualifications & Experience

• A results-driven leader with a background in retail, hospitality or commercial operations.
• Strong team management skills with experience in staff training and performance development.
• Excellent understanding of stock management, merchandising and financial performance metrics.
• Experience in cash handling, sales reporting and financial accountability.
• A creative problem-solver who can adapt to changing trends and consumer demands.
• Knowledge of visual merchandising techniques and creating impactful displays.
• Confident in using IT systems for stock and sales management.

Benefits

• 25% discount in our retail shops and restaurants.
• 40% off LEGO online.
• Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family and friends every year.
• Enjoy the Ride Pass giving you and 5 others a Merlin annual pass.
• Discounted rates at Merlin hotels all over the world.
• Employee pricing up to 55% off cinema tickets.

If you have any questions or if you require any assistance because of a disability or medical condition please contact us by email at and one of the team will get back to you as soon as possible.

Pay Range

GBP 33,126.00 / Yr.

Required Experience

Manager

Key Skills

• Forecasting
• Hyperion
• Cost Management
• Construction Estimating
• QlikView
• Bus Driving
• Analysis Skills
• HubSpot
• Salesforce
• Market Research
• Negotiation
• Financial Planning

Employment Type: Full-Time

Experience: years

Vacancy: 1