Aftersales Manager

The Solution Automotive; Lancashire; On-site; GBP 55,000 - 75,000; Full time

Job summary

A franchised motor dealership in the UK is seeking an experienced Aftersales Manager to oversee its aftersales operations. The role involves leading and developing a team, improving operational processes, and ensuring outstanding customer care. The ideal candidate should have previous experience in a similar position and demonstrate strong leadership skills. The salary is competitive, with a basic of £55,000 and an OTE of £75,000.

Qualifications

• Previous experience as an Aftersales Manager within a franchised dealership.
• Strong leadership capabilities to guide and develop team members.
• Ability to review and improve operational processes.

Responsibilities

• Oversee the full aftersales function of the dealership.
• Lead, coach, and develop team members to maximize performance.
• Manage expenditure and resources to ensure profitability.
• Set and monitor business targets in line with dealership objectives.
• Maintain compliance and implement effective processes.

Skills

Team leadership

Process improvement

Customer care

Job description

Aftersales Manager

Franchised Motor Dealership

Our client is looking for an experienced Aftersales Manager to lead their established service and parts operation. This is a fantastic opportunity for a driven and ambitious professional who wants to make a real impact within a successful and well supported environment.

Salary – £55,000 Basic | £75,000 OTE

• package may vary depending on experience

As the Aftersales Manager, you'll be responsible for overseeing the full aftersales function, guiding a team of technicians, service advisors and parts experts to deliver top tier performance and outstanding customer care. Responsibilities will include :

• Leading, coaching and developing team members to maximise performance and build a strong, engaged culture
• Reviewing and improving operational processes to drive efficiency, growth and customer satisfaction
• Managing expenditure and resources in line with business targets to ensure profitability and cost control
• Setting and monitoring targets that reflect both dealership objectives and manufacturer standards
• Maintaining compliance and supporting the implementation of effective processes and procedures

To be successful in this position, you will need to demonstrate previous experience as an Aftersales Manager within a franchised dealers...