Customer Care Assistant jobs in Großbritannien

Are you an experienced registered nurse looking for a rewarding role where you can make a significant impact on patient care pathways? We are seeking a dedicated and clinically confident Band 6 Nurse Assessor to join our dynamic Continuing Healthcare (CHC) team.

This is your opportunity to use your clinical expertise in a different way, leading on complex assessments and ensuring that individuals with profound health needs receive the fully funded care they are entitled to. You will be at the heart of decision-making, collaborating with a multi-disciplinary team to champion patient-centred outcomes.

In this varied role, your main duties will include:

Leading and coordinating the NHS Continuing Healthcare assessment process for individuals across Bath, North East Somerset, Swindon, and Wiltshire.

Chairing Multi-Disciplinary Team (MDT) meetings to complete Decision Support Tools (DSTs), using your clinical judgement to analyse complex health needs.

Making robust, evidence-based recommendations on eligibility for NHS CHC and Funded Nursing Care (FNC).

Building strong, empathetic relationships with individuals and their families, guiding them sensitively through the CHC process.

Managing a caseload, ensuring all assessments and reviews are conducted in a timely manner and in line with the National Framework.

Bath and North East Somerset, Swindon and Wiltshire (BSW) Integrated Care Board (ICB) is part of the NHS. Our purpose is to improve the health and wellbeing of our local population by planning and commissioning high-quality health services.

We are a forward-thinking organisation that values innovation, collaboration, and the wellbeing of our staff. By joining the BSW ICB, you will be part of a supportive and professional team, with opportunities for continuous learning and development in a specialist field. We are committed to flexible working and will support you to achieve a healthy work-life balance.

Job Title:CHC Nurse AssessorBand:6Department:Continuing Healthcare (CHC) TeamLocation:Hybrid working (typically split between home and one of our main offices across BSW, e.g., Chippenham, Bath, or Swindon). Travel across the BSW region will be required.

Main Responsibilities:

Clinical Assessment & Decision Making:

To act as the nominated lead, coordinating and undertaking comprehensive assessments for NHS Continuing Healthcare in line with the National Framework.

To facilitate Multi-Disciplinary Team (MDT) meetings, ensuring the effective completion of the Decision Support Tool (DST).

To apply professional and clinical knowledge to assess the nature, complexity, intensity and unpredictability of an individuals health needs.

To produce clear, concise, and rationalised reports and recommendations for panel, justifying decisions based on evidence.

Caseload Management:

To proactively manage a defined caseload, ensuring all assessments, reviews, and case notes are maintained to a high standard and within statutory timeframes.

To undertake regular reviews of care packages and eligibility for individuals in receipt of CHC funding.

Stakeholder Engagement & Communication:

To act as a key contact and source of expertise for individuals, families, and carers, explaining the CHC process with clarity, sensitivity, and empathy.

To work collaboratively with a wide range of health and social care professionals, including GPs, Social Workers, and hospital consultants.

To provide professional advice and support to colleagues within the ICB and partner organisations.

Professional Development:

To maintain your own professional registration and competence, taking responsibility for continuous professional development.

To contribute to the training and development of junior staff and peers.

To participate in clinical and caseload supervision.

• PHB worker must have knowledge of completing Care and Support Plans and PHB guidance.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working