Continuous Improvement jobs in United Kingdom

To deliver high-quality, mobile urgent care to patients in their own homes across East Kent.The Home Visiting GP will provide face-to-face assessment and treatment for patients who are housebound, end-of-life or clinically triaged for a home visit following an NHS 111 disposition (CAT 3 or 4).

Working with IC24 drivers and dispatch teams, the role ensures patients receive timely, safe and effective care within the community.

Key Responsibilities and Accountabilities

• Undertake home visits for patients allocated through IC24 dispatch systems using CLEO on Toughbook devices.
• Assess, diagnose, treat and prescribe appropriately within scope of practice and IC24 formulary.
• Manage palliative and end-of-life symptoms in line with local guidelines.
• Prioritise visits based on clinical urgency and available resources.
• Liaise with community nursing, pharmacy, paramedic and primary care teams to support continuity of care.
• Document all consultations and handovers accurately and promptly.
• Escalate safety concerns to on-call Service Manager and ICB as per escalation protocol.
• Contribute to training, audit, and continuous improvement initiatives.

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

KEYRESPONSIBILITES AND ACCOUNTABILITIES

• Consultwith Patients whose clinical details are passed from the call centre followingNHS 111 Pathways assessment, as walk-ins, redirected from A&E, or via theIC24 Co-ordinator.
• Advisepatients over the telephone, after referral from NHS 111 or the call centre,who require professional advice, including ambulance and ED triage.
• RepresentIC24 in a professional manner when in contact with the general public and otherprofessionals.
• Work asa doctor as required by service demands during a session, or to provide coveras an IC24 Doctor on the rota or in other work settings.
• Beresponsible for prioritisation and timeliness of all consultations.
• Workwith the management team, together with other colleagues, to maximise effectiveand efficient delivery of care to patients.
• Promoteclose teamwork between colleagues and to continually strive to improve theservice.
• Beavailable for meetings and appraisals as required.
• Regularlyupdate personal clinical skills and knowledge.
• Workwithin the prescribing formulary taking account of the minimum recommendedlength of prescribed treatment.
• Workwithin the IC24 clinical governance framework, adhering to policies andcontributing to audit processes as required.
• Operateeffectively within the framework of the IC24 operational policies, proceduresand ethos.
• Maintain all patient confidentiality and adhereto data protection rules as per shift handbook.
• Assist colleagues in the provision of theservice to a high professional standard.
• Communicate with appropriate base by mobilephone / radio.
• Ensure that all operational information isdistributed to colleagues as necessary.
• Ensure that patient care is of the utmostconcern in all actions performed.
• Answer and manage any enquiries as and whennecessary.
• Maintain and continuously improve the qualityservice to our patients.

Flexibility

Hours of work may includeevenings, weekend, daytime and overnight sessions, including bank holidays, ona rota, and/or a first and second on call cover at IC24 sitese as well asvisiting and remote work. Flexibilityaround base location if the service changes due to unforeseen circumstancesarising.

Technical

IC24 puts a considerable emphasison IT. Computer, mobile phone andkeyboard skills of a basic, but accurate nature will need to be mastered at anearly stage. Training will be provided.

Quality Standards and ClinicalGovernance

• That you work within the clinical governancestructures of IC24 to ensure the highest standards of patient care.
• Ensure that you complete and maintain allrequired essential learning in a timely manner.
• In conjunction with regional teams design andimplement patient related audits to improve care and safety.
• Be conversant with GMC Code of ProfessionalConduct and any associated national guidelines and abide by their guidance.
• Maintain CPD and be able to demonstrateself-development.
• Awareness of local and service budgets andrevenue.
• Assist the management team in identifyingsavings and increased revenue within the locality and help to implementappropriate changes.
• Planning Service Development and PerformanceManagement
• Undertake face to face assessment and treatmentof presenting patients who walk into the service, in accordance with therelevant protocols.
• Lead on Quality and Outcomes (QOF) achievements.
• Refer patients to an alternative care setting ortreat and discharge as appropriate.
• Identify areas of work for collaboration andjoint working with other organisations to ensure continuity of care.
• Contribute to Primary Care locality meetings andupdate on best practice.

Organisational Development

• Create a culture within IC24 based on sharedvalues, mutual respect and the care and welfare of patients and colleagues.
• Promote a learning environment, which exploitsopportunities to develop innovative approaches to meeting specific needs.
• Develop own knowledge of local and nationalguidance in relation to contracts, primary and urgent care including localSTPs.
• Strive to build excellent working relationshipswith other IC24 colleagues and partners.

• Ability to work under pressure, manage demanding workloads
• Aware of needs of patients, relatives and carers
• Adhere to and abide by confidentiality requirements.
• Ability to cope with patients under extreme stress from both social and clinical circumstances.
• Ability to handle change and unexpected urgent requirements.
• Skills in written and spoken English adequate to enable effective communication about medical topics with patients and colleagues.
• Flexible, caring and empathetic
• Self-motivated
• Professional approach
• Presentable appearance

• Current GMC certificate
• MRCGP graduate
• Vocational training cert or cert of equivalence / or pursued VTS training for a period of time
• Current Hepatitis B immunity certificate
• Experience within medical /surgical / A+E / paediatrics or mental health
• Full membership of a medical indemnity organisation
• Acquired out of hours experience at some point, including in other countries.
• Acquired primary care experience working in other specialities.

• Primary care home visiting
• Triage
• Face to face consultation
• Management
• Audit
• Research
• Practice based commissioning.

• IT: basic computer literacy (training available)
• Good telephone manner, clear speech
• Communication and listening skills
• Ability to work in a multi- professional team

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Queen Elizabeth The Queen Mother Hospital (QEQM)