Primary Care - Receptionist / Patient Healthcare

NHS; Boston; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Boston is looking for a Patient Health Care Navigator to deliver efficient administration services at a GP surgery. This part-time role (28.5 hours) involves handling patient communications and supporting clinical teams. The ideal candidate will have clerical experience, good analytical skills, and a friendly demeanor. The job is a chance to impact patients' lives positively, offering benefits like generous holidays and clinical training support.

Benefits

25 days holiday plus bank holidays

Excellent work-life balance

Clinical progression and training cost support

Full indemnity cover

NHS Discount & Support Schemes

Employee Assistance Programme

Sick pay, enhanced maternity/paternity leave

Salary sacrifice schemes

Life insurance (3x salary)

Qualifications

• Experience in administrative roles required.
• Ability to think clearly and analytically.
• Must work well in a team and promote team spirit.
• Sensitivity and assertiveness are necessary.
• Customer service experience preferred.
• Self-motivated and able to work independently.

Responsibilities

• Provide high-quality administration service to patients.
• Handle inbound and outbound patient calls.
• Support clinical and management teams.

Skills

Experience of clerical and administrative work

Clear thinking and analytical approach

Teamwork

Sensitivity and assertiveness

Client facing/customer service experience

Motivated and independent work

Job description

Job Summary

• Job Title: Patient Health Care Navigator
• Location: Boston
• Hours of work: PartTime, 28.5hrs
• Salary: £23809.50 FTE 37.5

Main Duties

We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients; you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

Core Values

• Caring – Respect and compassion in everything we do
• Inclusive – Empowering diverse voices and teamwork
• Evolving – Driving continuous improvement and innovation
• Ambitious – Striving for high standards and real impact

Benefits (Benefits apply to employed roles only)

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Omnes Healthcare Limited

Boston, Lincolnshire PE21 8EG

Website: http://omneshealthcare.co.uk/