Delivery Manager - Nottingham (Ref: 12975)

HM Courts and Tribunals Service; Nottingham; On-site; GBP 36,000; Full time

Job summary

A government agency in the UK seeks a Delivery Manager to lead operations at Nottingham Crown Court. The role involves managing a team to meet performance objectives while ensuring a customer-focused service. Candidates must have a strong background in leadership and problem-solving. The position offers a competitive salary of £35,335 with additional benefits, including pension contributions and flexible working options.

Benefits

Civil Service pension with employer contribution

Access to learning and development

Flexible working options

Annual Leave and Public Holidays

Qualifications

• Experience in a customer-facing operational role.
• Ability to lead and motivate a team effectively.
• Strong problem-solving skills and a hands-on approach.

Responsibilities

• Lead the team at Nottingham Crown Court to ensure operational needs are met.
• Maintain positive relationships with court users and stakeholders.
• Support the Operations Manager in delivering performance objectives.

Skills

Leadership

Customer service

Problem-solving

Communication

Job description

Our Delivery Managers play a critical role helping deliver justice. If you're customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Nottingham Crown Court. Nottingham Crown Court sits within HMCTS' Midlands region in the Derbyshire and Nottinghamshire Cluster supported by the Operations Manager and Court Delivery Managers.

You’re responsible for the smooth running of Nottingham Crown Court, leading your team and supporting the Operations Manager to meet operational needs, deliver cluster performance objectives and provide a consistent and customer‑focused service. You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.

About you

Are you a hands‑on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.

Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Applications for part‑time working would be considered; however, due to the nature of the role the minimum hours would be 32 hours per week over five days.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Behaviours Assessments

We’ll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• Nationalities of the Republic of Ireland
• Nationalities of Commonwealth countries who have the right to work in the UK
• Nationalities of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS) (including those with a valid application for settled or pre‑settled status)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

HM Courts & Tribunals Service (HMCTS)

HM Courts & Tribunals Service is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Salary and Benefits

Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ