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5,785

Complaints jobs in United Kingdom

Administrator and Customer Care Assistant

Administrator and Customer Care Assistant
Thomas Cook
Birmingham
GBP 18,000 - 20,000
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Retail Duty Manager

Retail Duty Manager
JAC Recruitment (UK) Ltd.
London
GBP 32,000 - 34,000

Quality Engineer

Quality Engineer
KaneHR
Walsall
GBP 30,000 - 35,000

Customer Service Executive – Luxury Travel – 22k – 24k

Customer Service Executive – Luxury Travel – 22k – 24k
Recruitment Avenue
London
GBP 22,000 - 24,000

Travel Call Centre Assistant Manager – 20k basic with a 32k- 38k OTE

Travel Call Centre Assistant Manager – 20k basic with a 32k- 38k OTE
Recruitment Avenue
Chester
GBP 19,000 - 20,000
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Tour Operator – Customer Service Consultant 24k – 28k Basic

Tour Operator – Customer Service Consultant 24k – 28k Basic
Recruitment Avenue
London
GBP 24,000 - 28,000

Customer Service Executive – Luxury Travel – 20k – 22k

Customer Service Executive – Luxury Travel – 20k – 22k
Recruitment Avenue
London
GBP 20,000 - 22,000

Customer Service Team Leader

Customer Service Team Leader
YouLend
London
GBP 35,000 - 40,000
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Care Assistant

Care Assistant
Riverside
Liverpool
GBP 25,000

Senior Social Worker/AMHP Mental Health Team

Senior Social Worker/AMHP Mental Health Team
Sanctuary Personnel
Bromley
GBP 57,000

Senior Social Worker, Orpington & The Crays Adult Locality Team

Senior Social Worker, Orpington & The Crays Adult Locality Team
Sanctuary Personnel
Bromley
GBP 55,000

Parking Appeals Officer

Parking Appeals Officer
Unity Recruitment
London
< GBP 1,000

Bilingual Account Coordinator

Bilingual Account Coordinator
Michael Page (UK)
Stockport
GBP 30,000 - 60,000

Health care assistant

Health care assistant
NHS
London
GBP 24,000 - 32,000

Quality Manager

Quality Manager
ZipRecruiter
Tewkesbury
GBP 40,000 - 45,000

Parking Appeals and Representations Officer

Parking Appeals and Representations Officer
Carrington West
City Of London
< GBP 1,000

Behavioral Health Associate

Behavioral Health Associate
Harboroaks
City of Westminster
GBP 60,000 - 80,000

Adams Vehicle Mechanic, Full time

Adams Vehicle Mechanic, Full time
rabbittransit
East Hampshire
GBP 40,000 - 60,000

Customer Liaison Officer

Customer Liaison Officer
Livin Housing Limited
Milton Keynes
GBP 26,000

Assistant Patient Services Co-ordinator (XN04)

Assistant Patient Services Co-ordinator (XN04)
NHS
Leeds
GBP 25,000 - 35,000

Customer Success Manager

Customer Success Manager
Harvey Thomas
Hullavington
GBP 60,000 - 75,000

Director, Insolvency, Quality & Risk Management

Director, Insolvency, Quality & Risk Management
Teneo
London
GBP 60,000 - 120,000

Night Care Assistant

Night Care Assistant
Riverside
Liverpool
GBP 25,000

Team Manager - Safeguarding & Family Support Team

Team Manager - Safeguarding & Family Support Team
Sanctuary Personnel
Slough
GBP 61,000

Corporate Training Manager

Corporate Training Manager
Leaders Romans Group
Reading
GBP 24,000

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Administrator and Customer Care Assistant

Thomas Cook
Birmingham
GBP 18,000 - 20,000
Job description

Holidaysplease is an award-winning online travel business turning over around £30 Million in sales annually. We specialise in long haul luxury destinations and pride ourselves on delivering the highest quality service to our customers. It is this that has earned us our many business awards and industry recognition including our exceptional customer feedback score of 5/5 from over 3300 reviews on Trust Pilot. We now have an exciting opportunity for an Administrator and Customer Care Assistant to join our busy Head Office in central Birmingham.

This role is a Maternity Cover for 12 months initially with a view to extend to permanent full time thereafter.

Responsibilities:
  1. Be the main point of call for customer complaints, resolving those in a professional and timely manner.
  2. Ensure all supplier invoices are received on time and distributed to the team members for checking before correctly issuing these to our customers.
  3. Manage office stationery stock.
  4. Deal with any changes to schedules and errors on bookings and communicate any necessary notifications to our team and customers.
  5. Perform ad-hoc administration duties as and when required.
Skills Required:
  1. Exceptional attention to detail.
  2. Excellent administration skills.
  3. Highly organised and capable communicator.
  4. A very strong work ethic and a desire to go “above and beyond”.
  5. Previous administration experience is essential.
  6. Experience in dealing with complaints is essential.
  7. Experience in working within a travel agency or other travel business would be an advantage.
Job Specification:

Title: Administrator and Customer Care Assistant.

Salary: Between £18K-£20K per annum based on experience.

Location: Central Birmingham (St Paul’s Square) – B3 1RD postcode.

Hours: 9am – 5.30pm Monday – Friday (flexible start and finish times).

Contract: Maternity Cover 12 months fixed term (with a possibility of becoming permanent).

Holiday: 20 days plus 8 BH increasing by 1 day a year for each year’s service (maximum of 25 days).

Other benefits: Access to trade price holidays, generous pension scheme, interest-free loan for first-time house buyers, free use of the company’s luxury holiday apartment in Spain and employee perks benefits scheme.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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