Cafe Manager North Berwick

Brightwork Limited; North Berwick; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency is seeking a Café Manager to oversee daily operations in North Berwick, Scotland. The ideal candidate will have experience in hospitality management and strong leadership skills, ensuring high standards of customer service and staff performance. The role also involves stock management and developing promotions to boost revenue. Flexible working hours, including weekends, are required. Attractive pay at £15.17 per hour.

Qualifications

• Previous experience in café, restaurant, or hospitality management.
• Strong leadership and staff management skills.
• Excellent communication and interpersonal skills.
• Knowledge of health, safety, and food hygiene regulations.
• Ability to work under pressure and problem-solve effectively.

Responsibilities

• Oversee day-to-day café operations ensuring excellent customer service.
• Manage stock control and supplier relationships.
• Monitor health, safety, and hygiene standards.
• Recruit and manage café and bookshop staff.
• Develop promotions and events to increase revenue.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Multitasking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Your Time at Work

Main Duties and Responsibilities:

Operations Management

• Oversee day‑to‑day café operations, ensuring excellent customer service and a high‑quality food and beverage offering.
• Manage stock control, ordering, and supplier relationships to minimise waste and maintain appropriate levels.
• Monitor health, safety, and hygiene standards, ensuring full compliance with food safety regulations.
• Ensure all areas of the premises are always kept clean and tidy.
• Handle cash management, till reconciliation, and banking procedures.
• Fill in for Café and Bookshop staff to cover holidays.
• Manage the donations, sorting and collections of books, in the absence of the bookshop manager.
• Minimise controllable costs and shrinkage at all times.
• Stock management on Cybertill.
• Liaise with other departments such as Fundraising, Finance and Facilities.
• Liaise with Community Groups for use of the premises for events outside normal opening hours.

Staff Management

• Recruit, train, supervise, and support café & bookshop staff and volunteers, fostering a positive and motivated team culture.
• Organise staff and volunteer rotas and manage holiday requests to ensure appropriate cover at all times, including covering for absences when other staff/volunteers not available.
• Conduct regular team meetings and performance reviews, providing feedback and development opportunities.
• Lead by example, promoting excellent service standards and teamwork.
• General administration using Better Impact Volunteer management system, Microsoft Word, Excel and Outlook.

Customer Service & Business Growth

• Ensure all customers receive a warm, friendly, and efficient service.
• Handle customer enquiries, feedback, and complaints professionally.
• Support the management team to develop promotions, marketing initiatives, and events to increase revenue.
• Monitor sales performance and identify opportunities for improvement.
• Work with the fundraising team to develop income generation opportunities.
• Work alongside Café Chef and the Area Café & Trading Manager to maximise profits while remaining competitive.

Our Perfect Worker

Essential

• Previous experience in café, restaurant, or hospitality management.
• Strong leadership and staff management skills.
• Excellent communication and interpersonal skills.
• Knowledge of health, safety, and food hygiene regulations.
• Ability to work under pressure, multitask, and problem‑solve effectively.

Desirable

• Barista and/or food preparation experience.
• Basic financial management and budgeting skills.
• Familiarity with point‑of‑sale (POS) systems.

This role requires flexibility to work Saturdays and public holidays as part of the regular shift pattern.

Key Information and Benefits

£15.17 per hour

About Staffline

Brightwork Ltd is an employment agency for permanent roles and employment business for temporary roles.